Customer Solutions Sales Support Specialist
Job Posting for Customer Solutions Sales Support Specialist at Univar Solutions USA Inc
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Primary Purpose:
The Sales Support Specialist (SSS) will be responsible for demonstrating a strong customer focused attitude and promoting customer advocacy. Each SSS will be responsible for guaranteeing our customers are always ready to transact with us while working in fast paced, high volume environment. The ideal candidates will have exceptional written and verbal communication skills. They will drive internal and external opportunities as well as partnerships for long-term business growth and profitability. Each SSS is responsible for assisting sellers in the pursuit of business growth, accurate customer master data, and customer satisfaction via consistent and timely task management creating long-term business growth and profitability. They are responsible for maintaining a strong professional working relationship with our sellers, our customers, and our internal supply chain. This is a highly interactive position with peers in many other disciplines of the business. A successful SSS will be expected to be solution oriented, use a high level of decision-making skills while aligning to our business’ financial objectives a continuous customer satisfaction. All activities are to be managed in accordance with the company’s goals of safety, compliance, and code of conduct.
What you’ll do:
- Ensures customer satisfaction by managing key business relationships; consistently delivering on commitments and value; always providing a positive and professional customer experience
- Acts as an extension of our sales team to our customer base with administrative needs to avoid loss by churn and encourage growth in our contribution margin by providing the highest level of support
- Manages all documentation requests for customers (customer surveys, questionnaires, customer product stewardship paperwork, SDS, COA, TDS, ISO, Insurance, W9, BOL, POD, NAFTA, Sales Specifications, Invoices, etc.) and works to complete all necessary forms for internal use and follow up with customers on external request from suppliers
- Assists with creating, manipulating, and reviewing all daily, weekly, monthly, quarterly reports for sales team to keep on budget and on target for their territories. This includes but not limited to - open order reports, back-order reports, customer/territory reporting, comparative reports and any other reporting requests
- Provides customers with sample requests, and sample follow up procedures set in place to ensure customer has everything they need for potential new business opportunities regarding sample requests • Ability to handle most complex accounts and utilize skillset for specialized roles/teams and be willing to accept additional responsibilities as needed
- Ensures all customers are set up accurately via master data and is auditing quarterly to provide quick updates when necessary to guarantee every customer is prepared to transact with us seamlessly on every order
- Quarterbacks the new business checklist to ensure Univar Solutions is equipped to successfully take on new business for the customer – ensuring material codes are set up correctly, stock and forecasts are set in place, pricing is in the system and approved by Product Managers, and customer specific delivery instructions have been addressed
What you’ll need:
- HS Diploma required
- Associate or bachelor’s degree preferred. A combination of education and/or experience will be considered for the ideal candidate.
- Prior experience working in Customer Solutions with B2B customers
- Chemical/Distribution Experience preferred
- Aptitude using SharePoint and Tableau (or equivalent reporting tools)
- Proficiency with the MS Office package preferred, strong excel skills are encouraged
- SAP or relevant ERP systems
- Salesforce experience a plus
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
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Salary.com Estimation for Customer Solutions Sales Support Specialist in Dublin, OH
$69,722 to $93,547
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