Services On Site Technician

Univera Healthcare
Lexington, KY Full Time
POSTED ON 3/3/2023 CLOSED ON 6/1/2023

What are the responsibilities and job description for the Services On Site Technician position at Univera Healthcare?

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

The Services On Site Technician is responsible for the daily support, service, repair and availability of RICOH managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned RICOH and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supported as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.) Documents all service calls and requests using RICOH OFSC and customer provided (when applicable) systems. Works to ensure that the service level agreements between the customer and RICOH are achieved.

JOB DUTIES AND RESPONSIBILITIES

  • Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements
  • Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment
  • Utilizes remote support resources to resolve service issues and minimize dispatch
  • Escalates issues to Level 2 and technician resource support as necessary
  • Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices
  • Documents all service call and request activity using OFSC and other applications when applicable
  • Replenishes and replaces consumables and supplies for devices at assigned locations
  • Responsible for the accurate management and maintenance of their parts, supply, and asset inventories
  • Monitor and return unused and excess RICOH owned supplies as PAR levels dictate
  • Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner
  • Demonstrates technical expertise and good customer relation skills
  • Achieves expected productivity levels associated with assigned workload and level of experience
  • Proactively communicates to the customer the status of problem resolution
  • Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s)
  • Adherence to all RICOH and Customer safety and security measures
  • Perform meter read or meter captures at appropriate intervals for accurate billing
  • May travel between customer's buildings and locations within a specified geographic area
  • Manages device inventory and spares by assuring all records and required mapping is up-to-date
  • Completes technical training on new equipment as assigned
  • Supports equipment training
  • Supports inventory and implementation efforts
  • Completes all required administrative tasks in an accurate and timely manner
  • Exhibits a professional appearance and positive demeanor
  • Performs other duties as assigned

Accessibility Services Specialist IV (Accessibility Services Assistant Director)
KCTCS Careers Site -
Lexington, KY
Security Site Supervisor
Securitas Security Services -
Lexington, KY
Multi-Site Security Officer
Securitas Security Services -
Georgetown, KY

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Services On Site Technician.

Click the checkbox next to the jobs that you are interested in.

  • Data-Flow Analysis Skill

    • Income Estimation: $129,684 - $178,989
    • Income Estimation: $127,419 - $166,419
  • Health Care IT Skill

    • Income Estimation: $70,444 - $92,592
    • Income Estimation: $90,427 - $117,183
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Services On Site Technician jobs in the Lexington, KY area that may be a better fit.

Director of Library Services

KCTCS Careers Site, Cynthiana, KY

Director of Library Services

KCTCS Careers Site, Mount Sterling, KY