Client Services Representative
Job Posting for Client Services Representative at Universal Background Screening
Arizona-based Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Client Services group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Client Services Representative to join our growing team.
Summary: The primary objective of the Client Services Department is to provide prompt, accurate and timely service to our clients. As most clients submit and retrieve their background checks via our online application system, this position involves frequent explanation of how to use our web-based system to non-technical users. While not a technical support position, experience and/or skills involving web site usage, troubleshooting, etc. is an asset.
Essential Duties and Responsibilities
- Handle a significant number of inbound and outbound transactions, providing phone and email-based support.
- Document customer transactions according to company procedures in a web-based CRM application.
- Perform new account setup and existing account maintenance functions.
- Anticipate customer needs and deliver solutions for proactive customer service.
- Perform daily outbound calls to assigned clients regarding order status and updates.
- Perform other duties as assigned.
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