What are the responsibilities and job description for the Branch Operations Supervisor position at Universal Bank?
POSITION DESCRIPTION
POSITION TITLE: Branch Operations Supervisor
DEPARTMENT/DIVISION: Retail Banking
REPORTS TO: Branch Operations Manager
STATUS: Non-exempt
APPROVED BY: Francisco Orellana
DATE: October 2021
Note: This job description is a summary of the job duties and requirements that are essential to the evaluation of the job. It is not
intended to be complete in detail. These responsibilities are typical for this job; however, on occasion, individuals in this position
may be required to perform functions of a higher or lower skill level not included in this job description.
POSITION SUMMARY:
Responsible for the office in the absence of the Branch Operations Manager. Oversees all
operations of the branch, including new accounts, teller operations and the safe deposit area.
Responsible for the acquisition and retention of deposit accounts. Develops branch personnel
into highly proficient persons in public relations, customer service and technical knowledge.
DUTIES AND RESPONSIBILITIES:
The duties listed below are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to this position.
- Assist in the sales efforts of the branch, including the conduct, work habits and
- May engage in business development activities by soliciting new accounts in the branch’s
geographical area and attending to the needs of current and prospective customers on a
variety of matters.
- Establishes and maintains relationships with current and potential customers in
anticipation of increasing deposits and fee income from the sale of financial products.
- Supervises the branch in the Operations in the absence of the Branch Operations
- Directs custody and control of all cash records and Bank negotiables and assets.
- Oversees staffing to insure prompt customer service. During peak periods, directs
assignments in new account and teller areas.
- Assists with branch correspondence and resolution of customer complaints.
- Insures, through subordinate supervisors, the smooth functioning of the entire branch
- Assist Branch Operations Manager with the branch certifications; training and
reviews for compliance to regular branch self-audits.
- Assists in the supervision or conducting of Human Resources procedures for the branch,
including, training, employee development, performance evaluation, career pathing,
employee discipline, and related matters.
- Assists Branch Operations Manager in holding staff meetings on a regular basis.
- Assumes responsibility for accuracy, consistency and completion of work within
acceptable time frames and audit efficiency.
- Adheres to all BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies and
Reports), SARs (Suspicious Activity Reports) and MILs (Monetary Instrument Logs).
- Updates, implements and maintains bank policies and procedures to ensure department
compliance with applicable compliance regulations.
- Assist the Branch Operations Manager in coordinates the training of department
• Maintain current knowledge of applicable Federal regulations, including Bank Secrecy
and Know Your Customer principles.
- Adhere to compliance and Bank policies and procedures in accordance with Universal
- Performs other duties or assignments as requested by the Branch Operations Manager.
QUALIFICATIONS:
- Excellent knowledge and experience in the technical field of banking with emphasis on
- Capable of direction of staff activities and motivation of personnel.
- One or more years of previous supervisory experience.
- Excellent written and verbal communication skills.
- Excellent customer service/public relations skills.
- Maintains a professional image and appearance.