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Help Desk Support Spec

University Health System- San Antonio
San Antonio, TX Full Time
POSTED ON 9/24/2022 CLOSED ON 12/12/2022

What are the responsibilities and job description for the Help Desk Support Spec position at University Health System- San Antonio?

POSITION SUMMARY/RESPONSIBILITIES
Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes the Health System's Guest Relations Policy.

EDUCATION/EXPERIENCE
Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

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