What are the responsibilities and job description for the Patient Navigator, Physical Medicine & Rehabilitation position at University Hospital, Newark NJ?
Responsibilities
The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.
Qualifications
Bachelor’s Degree in a relevant field, plus two (2) years of work experience in a healthcare environment dealing directly with patients, required. Technical clinical experience and/or experience in the area of the practice (e.g. OB/GYN, Oncology, etc.) a plus. Candidates must be experienced and competent in a patient advocacy and/or customer service role. Some experience in an outpatient setting preferred. Familiarity with medical terminology required. Computer literacy with competence in Microsoft Office required. Years of experience and/or navigator training may be substituted for the degree requirement on a year-for-year basis. Must possess excellent communication skills, strong organizational skills and be detail-oriented. Must be able to work independently and as a member of a team and work flexible hours. The preferred candidate will be friendly, outgoing, caring, empathic, dedicated, and resourceful. Bilingual skills (English/Spanish) a plus.
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.
Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.
