Coordinator, Student Group Services

Job Summary

The Coordinator - Student Group Services (C-SGS) is a full-time/part-time term position in the Student Services portfolio. The C - SGS supports the operations of Student Group Services (SGS), and is required to have a general academic and non-academic knowledge of the University of Alberta. SGS operates in close collaboration with the Office of the Dean of Students, as well as other Students' Union and University Units to support and encourage a vibrant student life climate on campus. 

This position supports student group administration (including registration, supporting granting fund disbursement, and physical space allocation in the Students' Union Building) and general support for student group members and leaders. It requires a high level of collaboration with existing units within the Student Services units and across campus. This position has a strong focus on advising,  administration, and project work. 

This is a contract position with a start date of June 3, 2024, and an end date of April 30, 2025. This position works full-time until the end of August at 37.5 hours per week, and then part-time at 20 hours per week from September to April. There is one Spring coordinator position available, in addition to a Summer coordinator position; this other position will open for applications in June and have a start date of August 1st, 2024.

Duties & Responsibilities

1. Providing direct student service, including responding to email, phone, and in-person inquiries related to Student Groups. 
2. General administration of the service including application processing, document review, as well as maintaining and organizing databases;
3. Troubleshooting the BearsDen platform for student groups;
4. Preparation of the Student Group Services newsletter;
5. Administrating the Student Group Flex Space and Storage program spaces in SUB;
6. Coordinate Group Leader Orientation (G.L.O.) programs, including some session facilitation;
7. Propose, develop, and update resources to support student group operations.
8. Event planning and execution support, including the Fall and Winter Clubs Fairs. 
9. Gather, track and maintain program data;
10. Contribute to goal setting for the service and its programs 
11. Other duties as assigned by the PL-SGS and/or EL-SGS

Qualifications

Minimum Qualifications

1. Must be an undergraduate students at the University of Alberta, enrolled in at least one course in each of the fall and winter sessions during the term of employment;
2. General academic and non-academic understanding of the University of Alberta;
3. Eligible to work in Canada (including students who are in Canada on a study permit);
4. The ability to work on-site at our offices at the University of Alberta’s North Campus, in Edmonton, Alberta;
5. Availability to work varying hours, including possible evenings and weekends during the school year.

Preferred Qualifications

1. Previous involvement with student groups on campus, especially in a leadership role;
2. Strong administration and organization skills;
3. Previous  experience with customer service, including in-person, on the phone, and over email;
4. Good problem-solving and conflict-resolution skills;
5. Experience with relevant technology including Google Apps, (especially Google Sheets, Docs, and Forms), ActiveCampaign (or similar newsletter host technology), and eClass;
6. Experience leading volunteers, committees, meetings, and/or training sessions. 

Supervision

Supervision Given

This position does not provide formal supervision to any other staff position. Informal support, including peer-to-peer coaching and troubleshooting to support front-line staff, is a part of daily activities. The C-SGS may supervise volunteers or student committees as needed. 

Supervision Received 

This position is supervised in their daily work activities by the Program Lead - Student Group Services and Engagement Lead - Student Group Services. The PL-SGS and EL-SGS provide coaching, support, basic Human Resources administration, and coordination with other services. 

Working Considerations 

This position performs work primarily in an office setting, with the bulk of the work being completed using a computer. This position regularly moves throughout the University campus to attend meetings. Programming requirements may necessitate the lifting, moving and setting up of items and materials of up to 50 lbs. 

Application Instructions: 

Only complete applications received through Bamboo HR will be considered. To be considered complete, applications must have an up-to-date resume and cover letter. Applications are due before midnight on April 21st, 2024.

Your application documents should clearly show how you meet all of the minimum qualifications, and how you meet some combination of the preferred qualifications for the position. We thank all applicants for their interest, but only shortlisted applicants will be contacted. 

For questions about this posting, please contact Selen Erkut (She/Her)  - Student Group Services, Program Lead at selen.erkut@su.ualberta.ca

Equity and Inclusion

The UASU’s mission is to serve, engage, and represent students. To do that well we need an organization that is representative of the students we serve. We are committed to creating a diverse environment that fosters a sense of belonging and empowerment. We actively encourage applications from members of groups experiencing barriers to equity.