What are the responsibilities and job description for the Coordinator of Ticket Operations position at University of Arkansas?
Coordinator of Ticket Operations will independently engage, interact, and correspond with existing and potential donors and season ticket holders on issues such as seating (including priority seating), parking allocation, adjustments, and other related issues, all with the goal of cultivating ticket-related sales. They will respond to customer service inquiries and issues via email, window, day of game, or phone. Provide support in all operational aspects for post season games both at home and away. Ticketing liaison to non-athletic events hosted within athletic facilities. This position is designated as weather/event essential.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Minimum Qualifications:
- The formal education of a high school diploma
- One year of specialized training in business management, business education, customer service or a related field in ticket operations
- 3 years of experience in administrative support, including one year in a supervisory or leadership capacity
Applicable equivalencies may be considered on the above qualifications
Preferred Qualifications:
- Bachelor’s degree from an accredited institution of higher education
- Experience working with Paciolan ticketing software
Knowledge, Skills, & Abilities:
- Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
- A positive, service-oriented attitude to work and interact with staff, faculty, and student-athletes
- Excellent verbal and written communication skills to clearly communicate project goals to all members of the ticket office and external division
- Must be highly organized, and multi-task oriented
- Ability to work extended hours, holidays, and weekends as needed
Salary Information: $31,476 - Overtime Eligible (position requires frequent overtime)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $31,476 - $0
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