What are the responsibilities and job description for the DIRECTOR OF INFRASTRUCTURE SHARED SERVICES (REMOTE) position at University of California Office of the President?
Location: OaklandFull Time
Job ID: 47652
Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.
POSITION SUMMARY
We are seeking an experienced IT Director of Infrastructure Shared Services to lead our Infrastructure Shared Services teams: Service Management and Automation (ServiceNow, Control-M, GoAnywhere), Enterprise Shared Services (24/7 Operations), Infrastructure Application Support (O365, Box, AWS AppStream), and Vendor Management. Use your experience leading teams to provide exceptional customer service while maintaining operational excellence and achieving critical project milestones. Cultivate analytical efforts to gather, maintain, and analyze metrics to facilitate data-driven decisions and implement efficiency opportunities within Infrastructure. Foster and develop a long-term strategy and roadmap that aligns the services your teams provide with department and organization goals. Manage and work closely with your team managers and IT professionals to anticipate service needs, streamline/automate processes, assess service quality, and improve service offerings. Oversee the work of the team, providing mentorship, unified direction, performance assessments, and fostering an inclusive work environment.
Responsibilities
30%
People Management | Leads and mentors team members in Infrastructure Shared Services. Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Monitors and oversees human resource management functions including staff performance and recruiting. Manages team in accordance with UC policies and procedures, conducting performance assessments, motivating employees, and facilitating professional development. Highlights and recommends course of action for technical skill gaps. Fosters an innovative, inclusive, and supportive work environment.
30%
Operational Leadership | Makes recommendations and implements decisions on matters concerning technical areas of responsibility, department and / or customers. Implements service standards and policies, creates efficiencies within existing resources, and proactively identifies service improvements and new offerings aligned with industry trends. Manages operational issues for unplanned service interruptions by troubleshooting collaboratively with all levels of IT staff.
30%
Project Leadership | Manages diverse project assignments, monitors status to ensure project deliverables are met, and escalates roadblocks. Works with peer leaders to execute shared infrastructure goals, project deliverables, and division initiatives. Participates in project stakeholder meetings and assigns resources to projects accordingly. May require hands on analysis for highly complex medium to large scale programs and projects. Often must lead a cooperative effort among members of multiple matrixed project teams. Interacts with all levels of personnel at UCOP. Directs key interactions with stakeholders and end users to limit risk and ensure customer satisfaction. Provides regular communication and status to internal teams and senior management. Delivers meaningful metrics and reporting to staff and executive audiences. Escalates potential risks and ensures senior management participation in initiatives when needed.
10%
Data Analytics | Cultivates analytical framework to gather, maintain, and analyze metrics to facilitate data-driven decisions and implement efficiency opportunities within Infrastructure. Develops and monitors Key Performance Indicators (KPIs), Return on Investments (ROIs), value metrics, and service costs.
Required Qualifications
Education
License/Certifications
SALARY AND BENEFITS
Salary: $175,000 - $200,000 annually, commensurate with skills/experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
INFO SYS MGR 2 - Grade 27
ADDITIONAL INFORMATION
California based applicants who wish to work onsite, hybrid, or fully remotely will be considered.
This position is not eligible for Visa or Green Card sponsorship.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is (1/30/2023). The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=47652&PostingSeq=1
jeid-5d8bb789adb53f459760c06dac33f523
Job ID: 47652
Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.
POSITION SUMMARY
We are seeking an experienced IT Director of Infrastructure Shared Services to lead our Infrastructure Shared Services teams: Service Management and Automation (ServiceNow, Control-M, GoAnywhere), Enterprise Shared Services (24/7 Operations), Infrastructure Application Support (O365, Box, AWS AppStream), and Vendor Management. Use your experience leading teams to provide exceptional customer service while maintaining operational excellence and achieving critical project milestones. Cultivate analytical efforts to gather, maintain, and analyze metrics to facilitate data-driven decisions and implement efficiency opportunities within Infrastructure. Foster and develop a long-term strategy and roadmap that aligns the services your teams provide with department and organization goals. Manage and work closely with your team managers and IT professionals to anticipate service needs, streamline/automate processes, assess service quality, and improve service offerings. Oversee the work of the team, providing mentorship, unified direction, performance assessments, and fostering an inclusive work environment.
Responsibilities
30%
People Management | Leads and mentors team members in Infrastructure Shared Services. Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Monitors and oversees human resource management functions including staff performance and recruiting. Manages team in accordance with UC policies and procedures, conducting performance assessments, motivating employees, and facilitating professional development. Highlights and recommends course of action for technical skill gaps. Fosters an innovative, inclusive, and supportive work environment.
30%
Operational Leadership | Makes recommendations and implements decisions on matters concerning technical areas of responsibility, department and / or customers. Implements service standards and policies, creates efficiencies within existing resources, and proactively identifies service improvements and new offerings aligned with industry trends. Manages operational issues for unplanned service interruptions by troubleshooting collaboratively with all levels of IT staff.
30%
Project Leadership | Manages diverse project assignments, monitors status to ensure project deliverables are met, and escalates roadblocks. Works with peer leaders to execute shared infrastructure goals, project deliverables, and division initiatives. Participates in project stakeholder meetings and assigns resources to projects accordingly. May require hands on analysis for highly complex medium to large scale programs and projects. Often must lead a cooperative effort among members of multiple matrixed project teams. Interacts with all levels of personnel at UCOP. Directs key interactions with stakeholders and end users to limit risk and ensure customer satisfaction. Provides regular communication and status to internal teams and senior management. Delivers meaningful metrics and reporting to staff and executive audiences. Escalates potential risks and ensures senior management participation in initiatives when needed.
10%
Data Analytics | Cultivates analytical framework to gather, maintain, and analyze metrics to facilitate data-driven decisions and implement efficiency opportunities within Infrastructure. Develops and monitors Key Performance Indicators (KPIs), Return on Investments (ROIs), value metrics, and service costs.
Required Qualifications
- At least 8 years of experience managing an information technology organization.
- At least 10 years of experience working in information technology.
- Proven experience developing metrics and identifying efficiencies to support continuous service improvements requiring the ability to gather, organize, and analyze data across multiple functions and tools. Understanding of analytical tools and the ability to produce executive level reporting metrics.
- Extensive experience managing remote technical teams. Critical thinking, persuasion / negotiation, conflict resolution, mentoring / staff development, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities. Ability to coordinate issue resolution with team members and/or business partners. Demonstrated experience leading a diverse team while cultivating a supportive and inclusive work environment.
- Experience working to improve and reinforce high performance in others. Facilitated skill development by providing clear, specific performance feedback, and elicit suggestions for solutions/performance improvement.
- Ability to effectively prioritize work efforts across teams, balancing project priorities and operations.
- Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
- Ability to establish a culture of customer-focused innovation, knowledge sharing, transparency, creative problem solving, strong partnerships, and open communication.
- Thorough knowledge of service management (ITIL)
- Familiarity with vendor management, 24/7 operations, workflow automation, and application support teams
- Participation in a 24x7 on call rotation with other senior managers.
Education
- Bachelor's degree in related area and / or equivalent experience / training.
- Advanced degree preferred.
License/Certifications
- ITIL certification preferred.
SALARY AND BENEFITS
Salary: $175,000 - $200,000 annually, commensurate with skills/experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
INFO SYS MGR 2 - Grade 27
ADDITIONAL INFORMATION
California based applicants who wish to work onsite, hybrid, or fully remotely will be considered.
This position is not eligible for Visa or Green Card sponsorship.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is (1/30/2023). The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=47652&PostingSeq=1
jeid-5d8bb789adb53f459760c06dac33f523
Salary : $175,000 - $200,000
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