Workforce Administration Supervisor

Reporting to the FAST Associate Director – Workforce Administration Unit, the Workforce Administration (WFA) Supervisor will oversee WFA staff and students and assist in directing the day-to-day distribution and completion of work assignments within the unit. They will take the lead in ensuring that there is balance and equitability in assignment workload for staff within the unit and will play a significant role in ensuring staff feel valued and have the necessary training and resources to complete their work confidently and accurately. The incumbent will ensure that the team is exercising audacious ownership by working in a proactive and responsive manner, ensuring that we are meeting the needs of the client, and providing exceptional customer service. The incumbent will provide direction to staff using a variety of payroll-related systems in the processing of employee job records, separations, transfers, promotions, compensation changes, time and attendance, retroactive pay, and the creation of new employment records. As a servant leader, this position will provide coaching, training, encouragement, and development opportunities to staff, ensuring they are knowledgeable and confident in the use of various payroll and financial systems and are provided with the necessary tools to be successful in their roles.

The Workforce Administration Supervisor will take the lead in Academic Personnel matters that include policy interpretation and management of academic processes and policies. They will build strategic partnerships and collaborate with internal and external stakeholders to ensure adherence to organizational policies and procedures related to payroll, will serve on various UCPath testing teams to understand system changes and will bring forward ways of implementing changes within Workforce Administration. The incumbent will work extensively with the Campus Support Center, Business and Financial Services, Human Resources, Academic Personnel, and other central offices at UC Riverside to ensure clients receive the highest level of customer service while also meeting UCPath integration and processing requirements.

The Workforce Administration Supervisor will assist in developing accurate reports for analysis that will measure the value of the WFA team’s success, including payroll-related audits and financial reporting as requested/required by the FAST financial teams. In our pursuit of excellence, this incumbent will troubleshoot issues and/or cases escalated by team members to a resolution; they will conduct root cause analysis on errors and offer the team the ability to process and improve daily to improve our accuracy and look for better approaches to completing work accurately. They will review and provide guidance on complex payroll and time-reporting transactions and will respond to payroll inquiries from departments, clients, and central offices; escalating issues to the Associate Director as appropriate. This position will assist the Associate Director in the planning of payroll activities, time and attendance system administration, month-end and fiscal year-end activities, and other activities as assigned, including coordinating the review of business processes and the testing of system updates.

The budgeted salary range for this position is $64,300 - $89,300 annually.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education Requirements

Certifications

Strong working knowledge of payroll function.
Proficiency in payroll systems, general office software applications, and payroll reporting software.
Effective verbal and written communication skills.
Thorough knowledge of all payroll processes, policies, and procedures; knowledge of organization-specific computer application programs.
Thorough knowledge of systemwide and organization policies, union contracts, procedures and practices that govern academic HR administration.
Thorough knowledge of organization and college goals, priorities and values and the legal and human implications of decisions.
Strong judgment and decision-making skills; verbal, written and active listening communication skills. Uses strong interpersonal and service orientation skills in interactions with customers and colleagues.
Excellent time management, organizational skills and ability to multitask with demanding timeframes. Problem solving, problem identification, reasoning skills and ability to develop original ideas to solve problems.
Strong mathematical skills.
Ability to communicate effectively with diverse audiences.
Ability to analyze complex management issues, develop project scope and solutions, give professional advice to senior officials and make critical decisions regarding personnel.
Ability to use discretion and maintain strict confidentiality.
Proficient skill level with the Microsoft Office suite of applications (Excel, Word, Power Automate).
Requires thorough knowledge of and ability to apply/interpret organization and college policies and procedures which govern academic HR.

Supervisory skills and experience, and service orientation.

Thorough understanding and experience with implementing process improvement methods and tools.

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.


UC Riverside is the top university in the United States for social mobility. - U.S. News 2020


UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.


Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019


Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings


UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

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The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.