Associate Director, Clinical Services

Cancer Center Services

Full Time

75813BR

Job Summary

The Associate Director of Clinical Operations directs the delivery of interdisciplinary clinical / nursing services, and ambulatory care, for multiple clinic (s) or center (s). Accountable for adherence to patient care practice standards, external regulations and accreditations, and overall direction and management of the clinical staff. Ensures patient care standards are achieved and in alignment with internal policies and external regulations. Responsible for overseeing the investigation and resolution of patient complaints. May also manage practice or center management operations. Responsible for overseeing ongoing clinical performance and quality improvement in the area of outpatient solid tumor oncology.

Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90 cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.

Required Qualifications

• Minimum 5 years nursing experience with demonstrated leadership experience.
• Experience working as a RN in cancer services.
• Strong clinic / center patient care management skills. Strong knowledge of relevant healthcare and clinic operations including information technology, patient care workflows and processes. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served and the requirements for the delivery of services.
• Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making.
• Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives.
• Knowledge of relevant healthcare information technology and patient care workflows and processes.
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry.
• Demonstrated organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion. High level of initiative and ability to work independently.

Preferred Qualifications

• 1 - 2 years supervisory, project management or quality healthcare experience
• Experience in a large academic medical center setting
• Experience with QA/The Joint Commission process for quality improvement
• Experience supervising in a union environment
• Master's Degree preferred.
• Training in quality improvement or Lean methodology
• Oncology Certified Nurse

License/Certification

• Bachelor's Degree in Nursing required
• AHA CPR Certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

006474 AMBUL CARE PAT MGR 1

Job Category

Nursing - Cancer Services

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mission Bay (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday-Friday