Parent Peer Research Navigator

PEDS-BONE MARROW TRANSPLANT

Part Time

75120BR

Job Summary

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Functions as a non-clinical resource and liaison for patients and their families. Provides individualized support throughout the hospital stay and / or clinic visits. Develops expertise in the unit or clinic operations and systems to resolve issues across departments.

Multisite Implementation of COMPRENDO (ChildhOod Malignancy Peer REsearch NavigatiOn) to improve participation of Hispanic children in cancer treatment clinical trials.

This research study is being conducted to improve the informed consent process for Hispanic families of children and adolescents with cancer and the services we provide.

The Parent Peer Research Navigator provides services to Oncology parents as part of a research study. They will meet one-on-one with parents of children with cancer to provide information and decision-making tools to help parents better understand treatment clinical trials. They build strong relationships with parents of children with cancer to improve their experience and understanding of the consenting process for pediatric cancer treatment. Parent Peer Research Navigators will meet with parents to provide information and understanding of the difference between Standard of Care and Treatment Clinical Trials, as well as helping parents know what questions to ask their child's oncology doctor. Peer Research Navigators are committed to removing parents' barriers to child's treatment informed consent, empowering parents following a script supported by culture, language and health-literacy concordant handouts and graphic materials, decision aids, and short video-clips. Peer Research Navigators also provide support with decision-making and answer parents' questions and clarifying unfamiliar terms that the oncology doctor will mention to them during the child's treatment informed consent discussion. Parent Peer Research Navigators work closely with the healthcare team, which may include doctors, nurses, social workers, and other clinical staff to support parents and patients. This position participates as a member of the healthcare team in a research role. The Parent Peer Research Navigator will be responsible for meeting with parents of pediatric cancer patients to deliver the COMPRENDO intervention. They will meet with parents in 2 - 4 sessions to provide guidance and information on pediatric cancer treatment clinical trials, to listen to parents' concerns and work with parents on how to recognize and overcome barriers. Parent Peer Research Navigators will attend the informed consent discussion with the parent and oncology doctor to help facilitate questions.


The final salary and offer components are subject to additional approvals based on UC policy.

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Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

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Department Description

The UCSF Department of Pediatrics is one of the largest pediatric departments in the United States, with nearly 400 faculty. We strive to serve the healthcare needs of the children of our region and beyond so that every child can enjoy the best possible health no matter where they live and no matter what their background.

We seek to be the leader in research and education to improve child health. To achieve the best health for children, we are working to develop new treatments and cures for childhood illnesses and to make these available to every child.

We are committed to developing the next generation of pediatric leaders. Through our mentorship programs we are investing in the careers of our trainees and young faculty and helping them pursue their passions, whether in education, research, public policy, quality improvement, or health equity.

Required Qualifications

• Bachelor's degree in social work, psychology, public health, health communication, health promotion, behavioral health or related area and 1 or more years of related work experience; and / or equivalent experience / training
• Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• At least one year of experience in any of the following areas:

1. Parent advocate
2. Parent liaison
3. Patient navigation
4. Social work
5. Health coach
6. Community health worker
7. Promotor/Promotora

• Lived experience of having a child with cancer
• Strong understanding of cultural competency, humility, awareness
• Exposure to issues of death and dying
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to balance often priorities and manage time effectively
• Physical demands associated with office work
• Ability to communicate effectively, both orally and in writing.
• Bilingual (English/Spanish)
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area, iPad

Preferred Qualifications

• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
• Ability to provide support with decision-making and answer parents' questions through motivational interviewing
• Organized with confidential parents' materials and appointment tracking

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

004468 PAT NAVGTR NON-CLIN 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Limited Appt

Percentage

25%

Location

Mission Bay (SF), Oakland, CA

Shift

Variable

Shift Length

Variable