Sr. Quality Improvement Specialist

Adult Quality Improvement

Full Time

75521BR

Job Summary

This is a hybrid position.

Involves the establishment and supervision of processes (e.g., performance improvement, clinical documentation, etc.) to achieve the optimal degree of excellence in the services rendered to every patient. Evaluation of practice operates within the parameters of patient outcome, cost-benefit in care provision, and patient access to the health care delivery system. Provides for internal strategic planning efforts and implementing continuous quality improvement programs.
Reporting to the Director of Adult Quality Improvement (AQI), the Sr. Quality Improvement Specialist is responsible for activities at UCSF Health which supports the Mission, Vision, Goals and Values of the organization and promotes high-quality patient and family care services. The Sr. Quality Improvement Specialist is able to work independently and in collaboration with Department of Quality & Patient Safety staff, other medical center staff and physician leaders to identify/implement strategies to improve the quality of care to patients of the medical center. In support of internal and external quality initiatives, the Sr. Quality Improvement Specialist applies extensive knowledge of quality data analysis and/or improvement concepts, methodologies, and data collection and abstraction techniques to substantial projects of large scope and high degrees of complexity. In support of designated clinical departments, the incumbent will partner with physicians in a team-based approach to drive the program and maintain an open dialogue to achieve identified goals and priorities related to quality and safety. The Sr. Quality Improvement Specialist identifies potential problems in the care delivery process as a result of data monitoring and formulates a workgroup to resolve the issue and ensures new processes are in place to improve the delivery of care.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

Adult Quality Improvement (AQI) is a division within the Department of Quality & Patient Safety (DoQS) that provides clinical quality improvement program support to adult medical and surgical departments. AQI manages CMS and Joint Commission quality reporting programs, supports several clinical outcomes registries, and coordinates hospital wide and multi-hospital quality initiatives and collaboratives.

Required Qualifications

Key Responsibilities:

• Plan and form stakeholder work groups, develop and agree to scope of work documents, communicate with project participants, sponsors and stakeholders, develop work plans, track actions and decisions, facilitate and attend meetings, facilitate problem resolution, and monitor and report outcomes.
• Analyzes and interprets highly complex data of broad scope, and summarizes statistical findings. Develops and maintains corresponding reports, dashboards, presentations, and action plans. Prepares and delivers executive summaries.
• Identifies statistical trends, problems, and potential issues in patient care and services. Participates in or leads project teams in clinical departments to investigate, develop and implement corrective plans, and monitor their effectiveness.
• Participate in QI reviews of highly-complex mortality cases, sentinel events, readmissions, and other cases flagged by screening criteria as needed. Identifies cases that require urgent reviews and collaborates with management as required to develop and implement appropriate responses.
• Develop and direct the implementation of targeted education and training programs for Medical Center Staff.
• Participates in or leads clinical and technical teams on broad-scope projects using advanced QI models to develop new plans, criteria, and benchmarks
• Researches best practices and develops and implements improvements in the data collection and reporting processes and / or systems.
• Serves as a technical leader to provide advice and counsel others on highly-complex QI issues of functionality, efficiency, performance improvement, and program development.

• In-depth knowledge of QI models, tools, and techniques, including collection, abstraction, validation, analysis, visualization, reporting of data, and use of performance and benchmark indicators.
• Advanced organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
• Advanced critical thinking and problem solving skills to manage multiple levels of highly-complex information and responsibilities, to quickly assess problems, and to develop and implement timely and effective solutions.
• Advanced interpersonal skills for collaborating effectively with all levels of clinical and technical staff and representatives of external regulatory agencies and for mentoring lower-level QI staff.
• Advanced ability to effectively convey complex clinical, technical, and educational information both verbally and visually, and to produce high quality reports, documentation, and presentations.
• Advanced knowledge of various administrative and business software packages, and of the specialized applications for quality data management.
• Advanced skills to influence and persuade staff, management, and clinicians at all levels and across departments.
• Five (5) years of experience with QI standards, clinical chart review and abstraction, and regulatory requirements.
• Bachelor's degree in nursing or other healthcare profession, or a combination of comparable clinical education and / or experience.

Preferred Qualifications

• Master's degree in nursing or other healthcare profession, or a combination of comparable clinical education and/or experience.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

006525 QLTY IMPV HC SPEC 4

Job Category

Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

%

Location

Hybrid, Parnassus Heights (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday