Classroom Media Support Specialist

Location: Santa Cruz
Job ID: 55249

JOB POSTING

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-24-2023


ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

JOB SUMMARY

Under general supervision of the Classrooms Operations Manager the incumbent provides general support of classrooms and special events, provides technical expertise and problem-solving skills for a wide range of Learning Technologies computing and media equipment and computer networking, schedules and plans projects, supervises, hires, schedules and trains student assistants in office procedures and the operation of computing and media equipment for support of classrooms and special events.

The incumbent designs, configures and maintains computers for classroom, checkout and special event usage, manages Scantron test scoring services, maintains operational administrative database and classroom web pages, and sets up and operates display, audio, video recording and web streaming systems.

APPOINTMENT INFORMATION

Budgeted Salary: $28.87 - $33.48/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: TX Union

Job Code Classification: 007359 (BUS TCHL SUPP ANL 2 TX)

Travel: Never or Rarely

JOB DUTIES

40% - Classroom Media Support

• Maintains, tests, and cleans the media and computing systems in all UCSC general assignment classrooms.
• Researches, recommends, purchases inventory, and configures media and computing equipment.
• Maintains classroom and checkout computers. Ensures computer operating system updates, security updates, and application updates are installed on a regular basis.
• Maintains content in Instructional Spaces & Media Technology (ISMT)'s database and ensure accuracy of equipment inventory.
• Works with the campus Surplus department to dispose of outdated classroom equipment on a regular basis.
• Serves as backup to other ISMT staff.

20% - Special Events Media Support

• Sets up and operates portable media equipment for campus events and classes working closely with event staff including senior campus administrators, faculty, and staff.
• Videos record and live streams campus events.

15% - Troubleshoot Classroom Media System Problems

• Troubleshoots instructor media equipment problems.
• Works with Disability Resource Center (DRC) staff to ensure that accommodation services provided in collaboration between ISMT and the DRC meet the needs of UCSC students reliably.

10% - Training and Documentation

• Trains instructors, staff, students, and ISMT staff and student employees on the use of classroom and portable media equipment and best practices for the use of that equipment for instruction including lecture, active learning, and distance education.
• Creates training materials, documentation, and web content for classroom and portable media equipment and processes.
• Researches current developments in media equipment and best practice of that equipment for instruction. Assesses and recommends improvements to classroom media equipment based on that research and discussion with faculty and ISMT staff.
• Sets up, operates, and trains department staff and student employees on the use and troubleshooting of a wide range of media equipment including but not limited to: data projectors, media switching systems, sound systems, soft codec videoconferencing systems, wireless and wired laptop connections, complex multi-screen media systems designed for active learning, videoconferencing systems, video live streaming systems, 35mm slide, and 16mm film projectors.

10% - Administrative Support and Student Employee Supervision

• Provides acquisition of goods and services including selection of equipment or supplies based on technical specifications and/or needs, selecting a vendor.
• Requests approval for staff training and development.
• Completes personal and student-employee time sheets.
• Acts as a work leader for student employees who support classes, and events and maintain classroom equipment.
• Trains and monitors student employees.
• Verifies receipt of goods ordered and completes appropriate documents related to Equipment Inventory and Warranties.

5% - Test Scoring Support

• Provides test scanning and scoring services to instructors.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience setting up and troubleshooting a wide range of media equipment including data/video projectors, sound systems, film projectors and slide projectors.
• Experience diagnosing and repairing computer display and projection problems.
• Experience instructing non-technical personnel in the use of complex computer and media systems.
• Experience in working with the public in a service environment.
• Experience communicating with a diverse population of instructors, students and staff at a high professional level.
• Experience diagnosing and repairing Macintosh and Windows hardware and software problems.
• Demonstrated problem-solving skills, including the ability to work with service managers, end-users and other technical staff to determine system needs.
• Demonstrated skill in researching and implementing solutions to meet specialized media and computing needs.
• Demonstrated technical skill in configuration, maintenance, trouble-shooting and repair of computer workstations including a wide variety of computer hardware, operating systems, peripherals and network configurations.
• Demonstrated ability to write clear documentation.
• Ability to give oral presentations to groups whose technical skill levels may vary widely.

PREFERRED QUALIFICATIONS

• Experience supervising student employees or others.
• Experience diagnosing and repairing network problems at the workstation level on Macintosh and Windows platforms.
• Experience creating and maintaining web pages.
• Experience installing and configuring Macintosh and Windows computers.
• Experience configuring and trouble-shooting a wide variety of computer peripherals.
• Knowledge of University policies and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California.
• Ability to work long periods of time at a computer with or without accommodation.
• The ability to ascend/descend ladders with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to work safely in areas where hazardous materials are present or stored.
• Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=55249&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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