Web Content Specialist

Summary

Job Summary

University Libraries encourage applications for a Web Content Specialist! The Specialist plays a crucial role in ensuring CU Boulder Libraries web content is up-to-date and accurate for its users. They participate actively in library website development, as part of the User Experience group. The Specialist works with a variety of library employees to implement changes to library web content and supervises the site for consistency in content and presentation. They also create user documentation and develop and conduct internal training for associated applications and systems (Springshare, WebExpress content management system, etc.). This position provides user centered customer service and assistance in-person at service points at one or more University Libraries locations as well as supporting virtual user services.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.

The University Libraries welcomes applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job, and that person may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications described.

Responsibilities

What Your Key Responsibilities Will Be

Support Web-Based Applications (e.g., Web Express and Springshare)

• Perform sophisticated maintenance on existing web content.
• Consult with partners on existing and proposed web content and initiates reviews, revisions and updates as necessary.
• Apply standard methodologies for accessibility, content strategy, information architecture and web design.
• Ensure Libraries’ web content is accurate, up to date and stays in sync with all relevant standards (branding, style, editing, etc).
• Provide internal training and support for web-based applications, including developing and maintaining documentation.
• Performs web testing and quality assurance to ensure content is accurate, linking is correct, browser compatibility, etc.; troubleshoots sophisticated issues with web pages and fixes or facilitates resolution of problems.
• Serve as a point of redundancy for web support [may include early morning, night or weekend hours in case of emergencies.]
  
  

User Research

• In collaboration with colleagues, implement user centered design methods, identifying and anticipating user needs through analysis of site and system usage statistics and other data, usability testing, and other methods as appropriate.
• Understand how all categories of users interact with the content and organization presented on the Website. Understand information needs of all categories of users.
• Participate in capturing feedback from internal and external users, analyzing and interpreting that feedback, in order to assess and respond to user needs.
  
  

Provide User Centered Customer Service

• Staffs in-person service points (may be at any University Libraries location).
• Staffs Libraries-wide virtual services including chat and email.
• General patron services - circulation, printing, scanning, research assistance, materials access (using stacks, microform machines, etc.), and appropriate referrals.
• Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.)
• Position is able to resolve common customer service issues independently. Uses job knowledge to derive solutions to non-standard patron issues and problems.
  
  

Professional Development

• Stay current with web content practice and trends by reading professional publications and other information outlets. Attend workshops and continuing education opportunities that relate to user experience, web content strategy, and web accessibility and other related topics.
  
  

What You Should Know

This position is in a hybrid work modality with some required days on-site. Regular schedule Monday-Friday. This role will serve as a point of redundancy for web support and may include early morning, night or weekend hours in case of emergencies.

What We Can Offer

The salary range for this position is $56,000 - $60,000 annually. A small relocation assistance stipend may be available within University Libraries guidelines.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be ambitious. Be pioneering. Be Boulder.

What We Require

• A Bachelor’s degree; coursework in technical writing, web design, content strategy and/or human-computer interaction highly preferred. Experience may substitute for the degree on a year for year basis.
• One year experience with administering, editing and creating web content using a web content management system
  
  

What You Will Need

• Knowledge of best practices for web writing and the ability to adapt writing style to suit online platforms
• Some familiarity with user experience principles and practices
• Ability to advocate for a culture of diversity, inclusiveness, and respect.
• Ability to build strong customer relationships
• Possesses a high degree of initiative
• Possesses flexibility to work in a fast paced, dynamic environment
• Strong attention to detail including editing, proofreading and ability to produce high quality work with minimal errors meeting deadlines
• Demonstrates time management and priority setting skills
• Proficient communication skills
  
  

What We Would Like You To Have

• Experience with SEO principles and the ability to incorporate keywords and optimize content for search engines
• Experience in project management, particularly in maintaining content on high-traffic websites
• Strong writing skills
• Experience training and troubleshooting common user issues with web content management systems
• Experience with web accessibility guidelines (ADA compliance, Section 508, WCAG 2.1 Level AA) and their impact on web content creation
• Experience with Google Analytics (preferably GA4)
• Experience with Drupal CMS
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by June 2nd, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Salary : $56,000 - $60,000