Clinical Service Representative II (Oral Surgery)

The College of Dentistry is accepting applications for a Clinical Service Representative II in the Department of Oral Surgery. The candidate selected is responsible for checking patients in and out of a very busy clinic, scheduling patient appointments, answering incoming calls, and other clinical office duties.

Specific duties include:

• Make OMFS/CID appointments for patients and be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic.
• Along with answering the telephone on a daily basis, contacts new patients by phone regarding appointments as requested. Also confirms clinical appointments.
• Drafts and mails letters to all new patients, including information about their appointment, payment procedures, and a map of the area.
• Gather, verify, and enter demographics and insurance information.
• Ensure authorizations are in place prior to patient’s arrival; request, scan patient’s dental/medical documents into AxiUm.
• Schedule all incoming (outside) referrals to include, but not limited to UF Health facilities and COD clinics.
• Identify and collect deductible, co-payments on services; coordinate appointments with various treating providers within COD and UF Health.
• Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits.
• Assist with other clinical office duties as needed.

$15.80 per hour

Benefits:

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• Knowledge of standard business formats and styles for letters and business forms
• Knowledge of office procedures and practices
• Ability to:
  • Communicate effectively verbally and in writing
  • Establish and maintain effective working relationships with others
  • Effectively operate computers and general office equipment
  • Handle telephone calls in a courteous and effective manner
  • Perform basic arithmetical calculations

In order to be considered, please upload a cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.