Computer Operator II

As part of ICT, you will join the Single Operations Center team, which is the foundational support team for UF Information Technology. This team is a 24x7x365 team that supports the university’s success through service and operational excellence. As a Computer Operator II, you will work closely both with teams from across UFIT and your peers to aid in the monitoring of UF’s systems and services. This position is responsible monitoring the status and operators of systems, responding to customer inquiries, reported incidents, and monitoring alerts.

Some key responsibilities and characteristics of this position are:

• Monitor the status and operations of systems and contacting appropriate technical staff when escalation is required
• Monitor critical bath processes while responding to abnormal conditions, as appropriate.
• Assist with support of the Florida LamdaRail Network Operating Center as well as UFIT’s Data Center’s and Core Infrastructure Buildings
• Assist with UF Computing Help Desk tasks and Single Operations Center documentation, as needed.
• Make recommendations for new procedures/documentation for improvements as well as mentors and assists with training of Computer Operator I’s in the unit.

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$22 per hour; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package. https://benefits.hr.ufl.edu/

Associates degree; or a high school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The ideal candidate will be familiar with and have the ability to execute the following:

• Modern computing & networking terms and concepts
• Incident and Request Ticketing System and System and Network Monitoring System
• Competent using various Microsoft Applications
• Ability to work with minimal supervision
• Capability to understand and communicate technical information effectively both verbally and in writing
• Capacity to establish and maintain effective working relationships with others

This position requires U.S. work authorization.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.