Security Supervisor

The Security Supervisor, who is supervised by the Director of Finance and Operations, will provide an integrated customer service approach to safety and security, while protecting the assets of the museum. As an ambassador of the museum, this individual leads by example, assisting guests, vendors, and museum staff in an effort to understand and comply with museum guidelines and policies that will result in an outstanding guest experience. The Security Supervisor, in collaboration with the Director of Finance and Operations, is responsible for the following:

Security and Investigations:

• Participates in the daily operation of physical security controls, while maintaining the highest level of professionalism, customer service and museum standards.
• Investigates incidents resulting in injury to visitors and employees, completing and submitting all necessary reports to management.
• Investigates incidents resulting in loss or damage to objects of art or museum facilities, completing and submitting all necessary reports to management.
• Investigates complaints, incidents, or security violations and prepares necessary reports.
• Assists in the development of security plans for the protection of works of art on the premises.
• Pursues and completes projects necessary to ensure the safety of persons and the security of property.
• Patrols designated areas to check for vandalism, mechanical failure, fire, and theft.
• Responds to emergency situations or disasters in an expeditious manner following Harn Museum of Art policies and procedures, contacting appropriate departments, such as but not limited to, the University of Florida Police Department, University of Florida Facilities Services, etc., as well as Harn Museum of Art staff as appropriate.
• Acquires and maintains the highest level of knowledge regarding emergency response and best practices in responding to all emergency situations.
• Provides quality customer service and assistance to museum patrons by answering questions, providing general information and giving directions in a positive manner that contributes to the highest level of customer satisfaction.

Supervision

• Supervises all security personnel.
• Supervises OPS staff outside normal business hours.
• Develops and issues all security directives and instructions.
• Develops and implements security schedules to ensure complete security coverage for the Harn Museum of Art.
• In collaboration with all departments across the museum, develops, plans, and conducts general security and emergency training programs to prepare Harn staff to respond to emergency situations or disasters in an expeditious manner following Harn Museum of Art policies and procedures.
• Ensures that all security staff acquires and maintains the highest level of knowledge regarding emergency response and best practices in responding to all emergency situations.
• Develops, plans, and implements an annual in-service training program for staff.
• Responsible for the maintenance of the museum’s landscapes, indoor and outdoor gardens, and water features and supervision of personnel hired to do so,

Administrative

• Plans, develops, and manages the museum’s security program.
• In collaboration with the Museum Director and the Director of Finance and Operations, creates security policies and procedures to meet the needs of the Harn Museum of Art.
• Develops, coordinates, monitors, and leads the museum safety program, including procedures, training, and equipment. Plans and develops communication procedures, such as, but not limited to, procedures for responding to fires, alarms, thefts, illegal entry into controlled areas, vandalism, hazardous material release, bomb threats, suspicious packages, active shooter, weather warnings, power outages, flooding, etc.
• Oversees a security budget which covers such items as security equipment, personnel cost, and other miscellaneous items. Schedules department personnel to keep within the budgeted levels for salaries, on-call, and overtime costs.
• Acts as liaison between the Museum and the University of Florida Police Department and area fire department, law enforcement agencies, and other security and safety organizations.
• In collaboration with the Director of Finance & Operations, Director of Visitor Engagement, and the Harn Human Resources Manager, develops and implements a strong customer service program that creates a dynamic and cohesive security team that provides the highest level of customer service to patrons and staff enhancing the visitor’s museum experience.
• Actively participates in exhibition, program, and event planning.
• Plans, controls, and monitors electronic security systems.
• Controls and issues radios, keys, other special equipment, and property passes. Instructs employees on proper use, related procedures, protection, and return.
• Maintains records, including but not limited to the staff, visitor, and security logs, property passes, accident and incident reports, etc.
• Develops, implements and monitors access, visitor and parcel control systems to ensure that packages are inspected properly, and access is granted to only those so authorized.
• Serves as the Harn Museum Building Emergency Coordinator providing pertinent building information to public safety officials in emergencies and relaying safety and security information to all Harn departments.
• Serves as a Campus Security Authority as defined by the Clery Act and designated by the University of Florida.

Normal Work Schedule: 40 hours per week. Variable. Work schedules are created based on activities occurring in the museum each week. Schedules are rotated on an impartial basis. On-call status is rotated among the guards on the same impartial basis.

$38,000 - $43,500 annually.

A high school diploma and three years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

• Bachelor’s degree or vocational training preferred
• Three to five years of security and supervisory experience strongly preferred.
• In-depth knowledge of security and life safety systems
• Skillset to act calmly in emergency situations and use emergency equipment
• Ability to identify and de-escalate serious situations
• Knowledge of principles and processes for providing quality customer service
• Knowledge of museum policies and procedures
• Excellent communication skills, both oral and written
• Excellent supervisory and human relations skills
• Ability to perform well under pressure
• Must be available to work nights, holidays, and weekends and to work varying shifts.

In order to be considered, upload your cover letter, resume, and three professional references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.