Student Services Specialist (Admissions Officer) #0080415

Title: Student Services Specialist (Admissions Officer)
Position Number: 0080415
Hiring Unit: Enrollment Services/Office of the VC for Student Affairs
Location: UH-West O’ahu, Kapolei
Date Posted: 04/09/2024
Closing Date: 04/23/2024
Bands: A, B
Salary: salary schedules and placement information
Additional Salary Information:  Salary is commensurate with qualifications and experience.
Full Time/Part Time: Full-time
Month:  11- month
Temporary/Permanent: Permanent
 
Other Conditions: One position to be filled; if there are no qualified applicants at the Band B level, applicants for the Band A level will be considered.
 
Duties and Responsibilities (*denotes essential functions):
 
Pay Band A
 

• *Assists with the implementation and evaluation of comprehensive recruitment and outreach strategies, programs, and activities directed toward increasing awareness of the University and its potential benefits to prospective students as well as piquing their interest to consider UHWO as their college of choice.   This includes, but is not limited to:
  • Assists with conducting a variety of individual and group presentations using traditional approaches and electronic media to potential applicants, applicants, family members, school officials, and the public regarding academic programs of study and other co-curricular offerings.
  • Assists with advising prospective students, high school personnel, faculty, and the public regarding admissions criteria, policies, and practices. 
  • Participates in, plans, drives to and from, implements, and/or assists with evaluating high school visits, campus tours, college fairs and workshops, counselor workshops, employer fairs, military outreach, community outreach events, etc. to promote enrollment in higher education.
  • Endeavors to achieve enrollment goals with identified target populations and programs of study, including first-generation, low-income, and other disadvantaged groups to access higher education.
  • Assists with conducting strategic and systematic communication interactions (via standard mail, tele-counseling, and social media interactions) to increase yields on applications, accepted students, and enrolled students.
  • Assists with advising prospective students and provides them with preliminary transfer credit information. 

• *Develops, implements, and evaluates comprehensive recruitment and outreach strategies, programs, and activities directed toward increasing awareness of the University and its potential benefits to prospective students as well as piquing their interests to consider UHWO as their college of choice.  This includes, but is not limited to:
  • Conducts a variety of individual and group presentations using traditional approaches and electronic media to potential applicants, applicants, family members, school officials, and the public regarding academic programs of study and other co-curricular offerings.
  • Advises prospective students, high school personnel, faculty, and the public regarding admissions criteria, policies, and practices.
  • Participates in, plans, drives to and from, implements, and/or evaluates high school visits, campus tours, college fairs and workshops, counselor workshops, employer fairs, military outreach, community outreach events, etc. to promote enrollment in higher education.
  • Endeavors to achieve enrollment goals with identified target populations and programs of study, including first-generation, low-income, and other disadvantaged groups to access higher education.
  • Conducts strategic and systematic communication interactions (via standard mail, tele-counseling, and social media interactions) to increase yields on applications, accepted students, and enrolled students.
  • Advises prospective students and provides them with preliminary transfer credit information. 

• Assists in managing and directing facilities, services and operations related to student recruitment, admissions, and student enrollment programs.  
• Participates in the recruitment, interviewing, selection, counseling, training, supervision, and evaluation of professional, classified, paraprofessional, intern, practicum and student assistant staff for student recruitment, admissions, and student enrollment programs.
• Exercises budgetary direction and accountability for delegated accounts. 
• Develops, interprets, implements, and revises, as needed, appropriate policies, operating procedures, and operational manuals governing assigned programs, facilities, and services, working closely with others to review and evaluate such policies and procedures.
• *Participates in the implementation and improvement of direct marketing and communication plans for different populations to increase accept and enrollment yields.

• Provides management skills and knowledge to include serving in absence of supervisor.   
• *Participates via institutional and/or personal membership in various national professional associations appropriate to the position (e.g. National Association of College Admissions Counselors, American College Personnel Administration, National Association of Student Personnel Administrators, etc.).
• Serves and provides leadership on appropriate University and System-wide committees, planning efforts, and programs.
• Assumes other related duties as assigned.                          

1. Possession of a baccalaureate degree in business administration, management, marketing, communication, social sciences, education, or related field and one (1) year of progressively responsible professional experience with responsibilities for educational services or assistance to students including recruitment, student admissions, enrollment services, student affairs administration or related work experience; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. 
2. Functional knowledge of principles, practices, and techniques in the area of student recruitment, student admissions, student enrollment, student support services, or student affairs work as demonstrated by knowledge, understanding and ability to apply concepts, terminology.
3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations, and systems associated with student recruitment, student admissions, student enrollment, student support services, or student affairs work.
4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of student recruitment, student admissions, student enrollment, student support services, or student affairs work.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.

1. Possession of a baccalaureate degree in business administration, management, marketing, communication, social sciences, education, or related field and three (3) years of progressively responsible professional experience with responsibilities for providing educational services or assistance to students including recruitment, student admissions, enrollment services, student affairs administration or related work experience; or any equivalent combination of education and/or professional work experience with provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the area of student recruitment, student admissions, student enrollment, student support services, or student affairs work as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.      
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student recruitment, student admissions, student enrollment, student support services, or student affairs work.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner. 
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.   
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.  
7. Demonstrated ability to operate a personal computer and apply word processing software.     
8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

1. Functional knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs.
2. Ability to create a culture of warmth and belonging where individuals are welcome.
3. Ability to “be present,” connecting with transparency, dignity, and respect.
4. Ability to offer others service so significant and meaningful that they articulate and proclaim it.  
5. Ability to interpret and apply legal and policy provisions to situations consistently.
6. Ability to travel and work outside normally scheduled business hours including evenings, weekends, and/or holidays as necessitated by program requirements.
7. Valid driver’s license to drive to and from student recruitment and student enrollment programs and activities.

1. Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs.
2. Demonstrated ability to create a culture of warmth and belonging where individuals are welcome.
3. Demonstrated ability to “be present,” connecting with transparency, dignity, and respect.
4. Demonstrated ability to offer others service so significant and meaningful that they articulate and proclaim it.  
5. Ability to interpret and apply legal and policy provisions to situations consistently.
6. Ability to travel and work outside normally scheduled business hours including evenings, weekends, and/or holidays as necessitated by program requirements.
7. Valid driver’s license to drive to and from student recruitment and student enrollment programs and activities.

1. Master’s degree in business administration, management, marketing, communication, social sciences, education, or related field
2. Experience working with non-traditional students and minority populations, as well as with international students.
3. Familiarity with student information systems in higher education.
4. Attentive to details.
5. Experience with team building and developing collaborative partnerships.

1. Master’s degree in business administration, management, marketing, communication, social sciences, education, or related field
2. Extensive experience working with non-traditional students and minority populations, as well as with international students.
3. Experience with student information systems in higher education.
4. Attentive to details.
5. Skilled in team building and developing collaborative partnerships.

1. Cover letter indicating interest in the position and how the minimum and desirable qualifications of the position are met. 
2. Current resume’
3. References - names and contact information (telephone number and email addresses) of at least three professional references. 
4. Transcripts showing pertinent degree (copies of transcripts are acceptable, but official transcripts will be required at the time of hire.