Transfer & Enrollment Services Specialist

Location: Moscow

Division/College: Enrollment Management

Employee Category: Classified

Pay Range: $17.41 per hour or higher depending on education and experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
This position is responsible for providing efficient and effective services and information to students, staff, and faculty. The incumbent is expected to develop and maintain a comprehensive knowledge base of University of Idaho academic rules, regulations, and policy.

The Transfer and Enrollment Services Specialist is responsible for the review, evaluation, equation, and processing of transfer credit for new, continuing, and returning students. This position provides technical assistance and serves as a resource for students, staff, and faculty in determining appropriate interpretation and application of University policies and procedures as they relate to transfer credit, the academic record, the degree audit, by entering registration requests, and updating and maintaining accurate student record information. This position works with other Registrar Office staff to ensure excellent service in registration and academic record service for the University community.

Minimum Qualifications:

• Customer service experience
• Experience handling a variety of projects simultaneously that require a high degree of attention to administrative details
• Experience researching, interpreting, and applying policies and procedures

Preferred Qualifications:
Education:

• Associates degree - Experience in Registrars Office or Higher education

Experience:

• Experience with Banner
• Experience with imaging software
• Experience with transfer student populations - Demonstrated experience handling confidential information
• Demonstrated experience interpreting, explaining, and applying complex regulations such as FERPA and academic regulations
• Strong knowledge of general office policies and procedures

Skills/Ability to:

• Ability to think clearly under pressure
• Ability to work with diverse groups of people
• Ability to handle difficult interpersonal situations with tact and diplomacy
• Ability to handle sensitive information in a discreet and professional manner
• Ability to systematically research a variety of sources to collect requested information.
• Ability to provide accurate and timely information and handle complex problems courteously and efficiently
• Excellent communication, interpersonal, and organizational skills
• Ability to adapt quickly to changing policies and procedures
• Ability to work in a repetitive, detail oriented environment

Physical Requirements & Working Conditions:



Required Licensures, Certifications or other

Posting Number: SP003532P

Posting Date: 08/11/2022

Closing Date:

Open Until Filled: Yes

Special Instructions:
This position is open until filled, however, applications received on or before August 28, 2022 will receive first consideration.
Posting will remain open until a suitable pool of candidates is identified.

Applicants:
Please use your letter of qualification to explain in detail how your work experience, skills, and abilities meet both the required and preferred qualifications as listed in the position description. Your letter of qualification will be used to demonstrate your communication and writing skills to determine your ranking among the other applicants for this position.

For resources about how to write a letter of qualification, please visit the HR website here: Applicant Resources - Careers | University of Idaho (uidaho.edu)

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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