Physician Relations Coordinator

Physician Relations Coordinator

Hiring Department: Medical Staff Services

Location: Chicago, IL USA

Requisition ID: 1023806

Salary: $80,000-$84,000-commensurate with experience

Posting Close Date: 3/7/2024

About UI Health:

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Position Summary

The Physician Relations (PR) Coordinator (Business Administrative Associate) serves as an integral piece of the Medical Staff Services team, cultivating the physician experiences through onboarding, retention and wellness efforts. The PR Coordinator works in collaboration with the Physician Relations Manager, Medical Staff Services Leadership, and members of Medical Staff and Chief Medical Office leadership to identify initiatives to increase physician engagement and ensure physicians have the tools to successfully navigate their dual role as a physician and employee within the organization. This role encompasses additional duties related to the enterprise-wide on-call scheduling system. The BAA will be responsible for ongoing database maintenance needs and upgrades in collaboration with Information Services and the approved vendor, as well tracking and reporting of data within the system. The BAA will work closely and communicate with stakeholders to ensure the overall success of the software and system and support us.

Duties & Responsibilities

• Facilitate monthly sessions and contribute to content of the New Physician Orientation Program.
• Serve as the administrator of the University Wide Physician Onboarding Program, includes holding each participating area accountable for their required efforts and processes to ensure onboarding occurs in a timely manner. Present opportunities for improvement to appropriate Leaders.
• Facilitate and contribute to the development of New Physician Leader Orientation program designed for newly elected Medical Staff Officers and Delegates.
• Serve as a key content expert as part of the Physician Wellness Program, in collaboration with the Physician Relations Manager, Chief Medical Office and University Health Services, to offer a comprehensive offering of education and other opportunities to better the health and wellbeing of the Medical Staff.
• Round on both newly appointed and established physicians with goal of keeping physicians satisfied and engaged.
• Populate database of physician encounters, needs, issues and their resolution; shares activity with key stakeholders to facilitate necessary resolutions and participates in process improvement initiatives.
• Develop and maintain collaborative relationships with Clinical Chiefs of Service and Department Administrative Officers in order to increase communication between the Health Colleges and Medical Staff.
• Provides support for the annual Physician Engagement Survey.
• Communicates Medical Staff needs, responsibilities and requirements to the general Medical Staff, including but not limited to annual LMS completions, Flu Shot Compliance, BLS Training and updates from the State Licensing Boards.

. • Collaborate with the Office of Continuing Medical Education to Identifies opportunities for CME programs based on state licensing and accreditation requirements.

• Collaborate with the Office of Graduate Medical Education to identify opportunities for retention of trainees following program completion(s).
• Collaborates with Marketing to ensure an accurate listing of Physicians are represented on the Hospital’s inter and intranet sites.
• Ensures Practitioner Direct Contact Information is appropriately represented on the Hospital’s Intranet site.
• Ensure all Medical Staff and APP distribution groups are updated to ensure accurate dissemination of information.
• Serves as a liaison between the Medical Staff and Medical Staff and Chief Medical Office Leadership to improve physician relationships and patient care.
• Other Physician Relations duties as assigned.
• On-Call Scheduling Software
• Train new and existing staff on QGenda Software.
• Ensure on-call schedules are published and up to date in QGenda.
• Responsible for department level action items, including communication regarding call tasks and their impact to the system.
• Ensure regular communication between on-call schedulers, operators and other consumer groups early and assist with issue identification/resolution.

• Bachelor's degree in business administration, management, or a field related to the position.
• Two (2) years of professional business, financial, and/or managerial work experience.

(NOTE: A Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.)

Preferred Qualifications

• Additional education, training, and/or experience in the area of specialization inherent to the position may be required
• Strong organizational, problem solving, and analytical skills and the ability to make independent decisions
• Strong interpersonal skills that reflect professional competence, courtesy, and respect towards others and ability to work effectively with staff, physicians, and leadership
• Advanced proficiency in Microsoft Office software required, including Microsoft Word, Excel, PowerPoint, and Adobe
• Excellent oral and written communication skills and grammar proficiency with attention to detail
• Knowledge and proficiency in QGenda Scheduling Software

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification, and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the document section of your online application.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e., resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above-mentioned requirements must be submitted no later than 3/7/2024.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. All full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition, we offer tuition waivers for employees and dependents. Go to https://www.hr.uillinois.edu/benefits for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation