Assistant Director of Ticket Operations

Position Title: Assistant Director of Ticket Operations

Department: 8911|General Athletics

Responsibilities:

The Assistant Director of Ticket Operations will assist the Director of Ticket Operations in the planning and execution of all ticket operations efforts for the Louisiana Ragin’ Cajuns Athletic Department. This position will be responsible for adhering to all ticket policies, procedures, and guidelines for the Ragin’ Cajuns Ticket Office. This position will collaborate with other external units and the business office as it relates to maximizing revenue and attendance for all ticketed sports while providing the highest level of customer service to all internal and external customers. The position will also manage and be responsible for providing strategic direction to maximize ticket revenue for men’s basketball and softball.

Job Tasks & Responsibilities
Assist in the execution of fiscal activities for the Ticket Office, including event reconciliation, financial reports, daily settlements, payroll, purchase orders, and invoices. Understand University financials systems, policies and procedures and develop best practices and policies for ticket office finances.

Provide excellent customer support by responding to inquiries, answering telephones, and utilizing ticketing systems to process sales, reprint tickets, and facility day-to-day needs.

Assist with revenue generation for four ticketed sports (single game tickets, season tickets, mini-plans, group sales, and hospitality packages). Engage with the Acadiana community and external partners to increase revenue during athletic home events.

Assist in the set up and management of the box office, will call, fan services locations, gate entry points, etc. on game and event day

Assist in prospecting for Revenue Generation and Marketing staff through research and reporting tools
Other duties as assigned

Qualifications:

Required Qualifications:

-Bachelor's degree

-2 years of experience in athletics, sales, or ticket operations

Preferred Qualifications:

-Experience with Paciolan Ticketing and SalesForce CRM software preferred.

-Excellent computer, verbal and written communication, as well as demonstrated organizational skills necessary
-Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
-Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
-Task-oriented and self-motivated with ability to work independently and part of a team
-Ability to both prioritize given assignments, multi-task effectively and meet deadlines
-Ability to handle sensitive and confidential information with discretion
-Experience working with outbound sales or within a Ticket or Fiscal Operations office preferred.
-Comply with all NCAA, Sun Belt Conference and UL-Lafayette rules, regulations and policies
-Ability to work evenings, weekends, holidays, and travel for away contests or events as required.

Job Ad# (req2493)