Registrar's Office: Records Specialist

Position Title: Registrar's Office: Records Specialist

Department: 2020|Registrar's Office

Responsibilities:

Responsibilities:

The Records Specialist is an unclassified position reporting to the Associate Registrar. The Records Specialist is responsible for maintaining academic records and ensuring the accuracy
and integrity of student academic records on the Banner system.

• Working with personnel from various offices, including but not limited to, Academic Success Center, Enterprise Application Services, Undergraduate Admissions, Student Financial Aid, Distance Learning and Institutional Research, to troubleshoot any issues related to student records and registration that impact their areas and ensure that academic history records are properly maintained within the Banner system.
• Performing regular audits of student records including evaluating and analyzing records for any anomalies and processing updates, as appropriate, to ensure accuracy in accordance with university policies and procedures and federal privacy laws.
• Working with the Associate and/or Assistant Registrar to develop and implement a regular audit plan and quality control reports to ensure that records are continually reviewed and updated as accurately and efficiently.
• Interpreting university and state policies and procedures regarding records management.
• Providing effective customer service by having a thorough understanding of applicable academic regulations, policies, and procedures related to Registrar functions and applying that knowledge to the provision of information, problem solving, and information processing.

Specific Duties:

• Facilitating the enrollment process with accuracy throughout the data entry and review process related to the following:
  • Major/program changes
  • Change of grades
  • Assessment of Bridge fees
  • Retrieval of course descriptions
  • Review of enrollment data for state reporting
  • Maintenance of student personal information: name (legal/preferred), date of birth, address, etc.
  • Records processing and management: record load, honors contracts posting, updating learner and outcome records

• Registration assistance at all University Orientation sessions.
• Assistance at all University Commencement ceremonies.
• Maintain complex and organized filing system and record keeping
• Performing other duties as assigned

Required Knowledge/Skills:

• Ability to exercise independent judgement and discretion
• Customer service standards and procedures
• Records retention, archiving and retrieval
• Maintaining the confidentiality of department and student records and information
  
  
  

Qualifications:
Bachelor's degree from an accredited institution or a minimum of three years of responsible experience in a higher education setting. Candidates currently in their final semester of earning a bachelor's degree may be considered.

The ideal candidate will need to develop a comprehensive knowledge of departmental and university policy and must have the ability to maintain the confidentiality of student records. 

Job Ad# (req2250)