Clinical Informatics Lab Specialist, Hybrid

General Summary
Under general administrative direction, the Clinical Informatics Lab Specialist is accountable for the delivery of value-added health care informatics and technology which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives for a multi-hospital system with a flagship Academic Medical Center. To achieve this objective, the Clinical Informatics Lab Specialist will participate in a collaborative effort with key contributors and other informatics lab specialists, to design, and develop effective laboratory workflow, operational processes and system functions to drive optimal outcomes and efficiencies. Responsibilities include workflow analysis, planning, development, user support, documentation and reporting to support the implementation and execution of system applications. Documents specifications, fact-finding and analyzes results and proposes solutions or recommendations. This role will assist in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the University of Maryland Medical System (UMMS). This role is responsible to deliver quality informatics services, to coordinate and collaborate with IS&T application teams, Informatics Training, and clinical and business leadership and frontline users, and to contribute to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within the Medical System. The Clinical Informatics Lab Specialist also actively participates in projects for clinical or business applications in the healthcare environment.   

Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Performs with general direction, multiple aspects of clinical informatics regarding electronic health record development and implementation. Participates in training development and delivery, go-live and elbow support, testing activities, reporting, business and clinical needs prioritization for all Portfolio/EPIC applications.

1. Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical laboratory and business programs.
2. Anticipates and identifies complex clinical and business processes and informatics issues, monitors and measures the risk factors. Communicates risk factors to informatics leadership and stakeholders. Manages projects to ensure the implementation of continuous quality control of process and deliverables.
3. Builds and maintains effective networks with other IST team members, across the Medical System, including internal and external subject matter experts. Supports innovation in healthcare practice, care delivery systems, and healthcare business and laboratory operations by staying current with emerging trends and literature in healthcare informatics and care delivery.  Disseminates and incorporates research findings into informatics and laboratory EHR efforts.
4. Advocates on solutions incorporating organizational goals and objectives to Medical System stakeholders. Identifies implications of external environment for the organization and service lines. 
5. Meets with stakeholders across the Medical System to review solutions and issues and to gain commitment on recommendations. Facilitates key stakeholder discussion and response to issues which impact laboratory practice, care delivery, and business and revenue cycle. Leads multidisciplinary groups toward solutions. Provides system level leadership to champion organization changes from inception to culmination.
6. Identifies barriers to change and accepts and manages ambiguity/complexity.
7. Visibly involved in obtaining customer feedback, incorporating customer requirements into service design and advocating for technical solutions to laboratory clinical and business processes.
8. Provides support and coaches stakeholders in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
9. Participates as a member of various project workgroups, attends meetings as required.
10. Participates in multiple aspects of electronic health record development and implementation. Participates in laboratory training development and delivery, go-live and elbow support, testing activities, reporting, business and clinical needs prioritization for the laboratory electronic health record. 
11. Effectively uses, applies and communicates data and information from multiple sources which effect Medical System programs. These data sources include financial reports, clinical and service quality data, human resource data and information from the external market. Effectively directs key stakeholders in applying information to changes at the hospital and service line level.
12. Coordinates and conducts the Enterprise and local testing of software updates/fixes and routine maintenance. 
13. Develops, facilitates and coordinates training plans to implement new technology within the laboratories and associated clinical areas.
14. Provides analysis and advanced support including troubleshooting, system monitoring and the installation and maintenance of software.
15. Master laboratory applications and organizational workflows.
16. Serves as liaison between application and technical IT groups and end user community.
17. This position will be required to work on-call, after hours and variable shifts as well as weekends as needed.  Travel among facilities will be required.

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team. 

Education and Experience

1. Bachelor’s degree or equivalent experience in Informatics, Laboratory Science, Medical Technology or related science and or a combination of education/experience.  
2. Three years of related experience.
3. Where applicable for Clinical Roles, clinical licensure in the State of Maryland, or eligibility for licensure due to Compact state agreements is required.
4. Informatics or Relevant Industry Certification recommended. 
5. Where applicable, achieves and maintains relevant Epic or EHR application certification

Knowledge, Skills and Abilities

1. Knowledge of Microsoft Windows, Word, Excel, Access, PowerPoint, basic computer concepts, knowledge of microcomputer operating systems and application software required.
2. Excellent customer service skills and the ability to work with all levels within the organization.
3. Excellent problem solving skills required.
4. Strong leadership experience highly desired.
5. Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
6. Ability to explain complex technical issues to both technical and non-technical customers are required.
7. Self-motivated, highly organized and detail oriented skills are required. Excellent organization skills; demonstrates confidence and creativity.
8. Demonstrated ability to be adaptable and flexible based on changing business and training environment needs required.
9. Ability to work in a team-oriented environment is required. Develops effective working relationships and maintains excellent communications with other team members.

All your information will be kept confidential according to EEO guidelines.