What are the responsibilities and job description for the SCHEDULING SPECIALIST position at University of Michigan Health-Sparrow?
Job Opportunity Job ID: 44547 Positions Location: Lansing, MI Job Description General Purpose of Job: Schedule Description:
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
Schedule and coordinate resources for patient appointments and procedures for Medical Oncology (6027), Radiation Oncology (7050) and Intravenous Specialty Infusion Center (ISIC). Obtain all needed patient related information including diagnostic records, lab results etc.. Verify all appointments/procedures in EPIC/Mosaiq. Greet and check in patients for testing using AIDET. Support Physicians/Administration/Caregivers in their daily needs.
Essential Duties
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
General Requirements
Education High school diploma or GED.
Specialized Knowledge and Skills
Requirements
Job Family Administrative/Clerical Requirements:
Shift Days
Degree Type / Education Level High School / GED
Status Per Diem
Facility Sparrow Hospital
Experience Level Under 4 Years
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
Schedule and coordinate resources for patient appointments and procedures for Medical Oncology (6027), Radiation Oncology (7050) and Intravenous Specialty Infusion Center (ISIC). Obtain all needed patient related information including diagnostic records, lab results etc.. Verify all appointments/procedures in EPIC/Mosaiq. Greet and check in patients for testing using AIDET. Support Physicians/Administration/Caregivers in their daily needs.
Essential Duties
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Mosaiq scheduling system.
- Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented.
- Schedules patient procedures using EPIC/Mosaiq obtaining all necessary information and coordinating procedures with physicians, radiation oncology staff, equipment and personnel availability.
- Coordinate the compiling of patient records to facilitate patient rounds and quality assurance matters.
- Monitor accuracy of scheduled orders coming through Centralized Scheduling.
- Process patient orders via EPIC/Mosaiq.
- Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
- Handles confidential information on a daily basis and maintains HIPPA compliance.
- Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned
- Coordinates ordering needed supplies for department.
- Initiates pages to physicians and staff.
- Maintains patient medical records.
- Instruct new Caregivers in all procedures and responsibilities.
General Requirements
- Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
- Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
- Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
- Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
- Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Education High school diploma or GED.
Specialized Knowledge and Skills
- Complete data entry testing with accuracy of 90% or higher Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills History of outstanding customer service skills Ability to multitask Strong attention to details Work history that exhibits outstanding dependability and ability to work independently Proficient in medical terminology. Proficient word processing and dictation/transcription skills. Use multi-line phone Knowledge and working experience with Excel Demonstrate knowledge of EPIC - preferred Knowledge and experience with Mosaiq scheduling system preferred
Requirements
Job Family Administrative/Clerical Requirements:
Shift Days
Degree Type / Education Level High School / GED
Status Per Diem
Facility Sparrow Hospital
Experience Level Under 4 Years
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