Ticket Services Associate (TEMP)

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Intern. The Ticket Service Intern interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities.

Responsibilities*

• Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.

• Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.

• Serve as the ticket manager for one or more Olympic Sports.

• Assist ticket managers with home/away athletic events to include working in a gameday capacity.

• Work with various ticket managers to learn topics to further career in ticket operations.

• Provide game day assistance to fans that have questions about their tickets.

• Process and balance financial transactions for game days worked with your Olympic Sport.

• Generate batch reports for University audit and prepare cash deposits.

• Respond to customer complaints and inquiries and determine appropriate solutions.

• Manage multiple administrative duties while responding to phone, email and personal contacts.

• This position requires evening and weekend hours with advance notice.

• Perform other duties as assigned.

Required Qualifications*

• Bachelor’s degree or fulfilling requirements to complete bachelor’s degree.

Desired Qualifications*

Experience within athletic department, ticket office, or customer service setting.

Major in sports management or related field.

Additional Information

This job posting is for a University of Michigan Temporary position. Temporary employment may be full or part time, but in either case is limited in duration. Please review the full posting description for details.

The University of Michigan Athletic Department is dedicated to building a department culture which demonstrates respect for all, shows compassion for others, and celebrates the differences among our staff, student-athletes, and supporters. We are committed to the hiring and development of diverse staff who contribute to an inclusive environment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.