Student All Store Retail Assistant

University Stores

Summary
The Mizzou Store is responsible for supporting the academic mission of the University of Missouri, as well as supporting the MU brand through the sale of emblematic merchandise, computers, and technology products.

Additionally, the University of Missouri Campus Stores operate multiple retail stores located throughout the state and associated e-commerce websites.

Essential Functions

Provide the highest level of customer service, including approaching customers with proper greeting, inquiring about their needs, maintaining a positive and friendly attitude, and helping customers with their purchases whether in person or over the phone.

Create a positive shopping experience for the customer by demonstrating knowledge, care, interest, and passion.

Resolve customer complaints in a timely, positive manner.

Refer unresolved customer complaints to the appropriate department or individual.

Maintain thorough sales knowledge of all departments on the sales floor, including technology, textbooks, supplies, clothing, and convenience etc.

Remain proficient at operating a cash register to answer questions, but also supplement cashier staff, especially during peak times.

Maintain an effective and professional sales floor by ensuring all aspects of the sales floor remain stocked, well merchandised, and clean according to established guidelines.

Develop displays and product relocation as directed by student or department supervisors.

Ensure proper inventory controls are administered in a way to prevent loss.

Advise department supervisor when inventory levels on the floor are not adequate.

Utilize inventory worksheets to administer ad-hoc physical inventories to identify potential discrepancies.

Maintain back-stock according to established procedures, including maintaining a well-organized stock room, proper back-stock inventory levels, etc.

Coordinate and assist with event planning and special promotions, including sidewalk sales, weekly specials, anniversary sales, holiday shopping events, summer welcome specials, homecoming weekend, graduation fair, football games and others.

Additional Responsibilities

Maintain current knowledge of point of sale/computerized inventory control system

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As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our Campus Stores mission.

Physical Requirements

Ability to communicate and comprehend verbal and written information/instruction.

Visual perception sufficient to examine merchandise and cash at close range.

Manual dexterity to handle cash, credit cards, etc. and operate a register.

Math skills sufficient to perform sales transactions.

Ability to stand for the duration of the assigned shift.

Ability to do light lifting for handling merchandise and products.

Ability to reach, bend, squat, climb, etc. as necessary to stock or retrieve merchandise.

The ability and patience to listen and understand the speech of a diverse customer base considering cultural, demographic, geographic and other important factors influencing communication.

$12.00 per hour

Flexible Schedule up to 20 hours weekly during store hours. Summer and weekend availability are a must.

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required if the student was enrolled in the Spring semester and is pre-enrolled for the Fall semester. Selection is contingent upon results of a review with the Office of Institutional Equity, Office of Student Accountability & Support, Office of the Vice Chancellor for Student Affairs, previous MU appointment history, and reference checks.
Ability to work 20 hours per week minimum during Summer and Fall semesters, and 25 hours per week minimum during back-to-school rush, and football game weekends.
Proven ability to work well without direct supervision.
Work history showing a high level of customer service, dependability, and professional attitude

Experience and/or understanding and interest of the retail industry indicating knowledge of customer service and merchandising techniques.

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.