Application Administrator

Summary Of Position

Under general direction, provide administrative software configuration, feature integration, technical support, troubleshooting, and system maintenance for the portfolio of software applications used and maintained by USNH Enterprise Technology and Services as well iLearnNH . These applications include, but are not limited to learning management, media hosting and delivery, student response, student success, campus portal, web surveying, lecture capture, web conferencing, and teaching evaluations. Apply knowledge of UNH business practices and policies and the role of products within the broader Information Technology ecosystem to obtain optimum results. Stay current with the latest versions, issues, and user communities surrounding specific products as well as overall trends and advancements in educational technologies and their support. Develop and maintain specialized knowledge of the complexities of application administration needs of a subset of the portfolio of applications. Collaborate effectively with application user support and training staff to maximize utilization of application features. Follow defined IT best practices. Participate in other Teaching and Learning Technology project work as assigned.

Additional Job Information

Other minimum qualifications

Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years.

Familiarity with web-based, cloud-based, software-as-a-service applications

Ability to work collaboratively

Capable of troubleshooting complex problems

Able to prioritize workload and multi-task in a fast-paced environment

Additional Preferred Qualifications

Experience with any of the following technologies: Python, JavaScript, CSS , SQL , SOAP and REST -based APIs

Knowledge of information security best practices

Familiarity with ITIL /IT Service Management practices

Experience working within a higher education IT environment

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.