What are the responsibilities and job description for the Visit Coordinator position at University of North Carolina Charlotte?

Visit Coordinator

Please see Special Instructions for more details.

This posting will be used to fill two positions, 000957 & 000958.
UNC Charlotte Benefits Information:
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write 'see resume' on your application when completing the job duties section.
When answering the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000957
NC Salary Grade Equivalency	GN07
Classification Title	University Program Associate - Journey
Working Title	Visit Coordinator
Salary Range	$40,350 - $55,482
Anticipate Hiring Range	$40,350 - $45,000
FLSA Status	Non Exempt
Division	Academic Affairs
Department	Enrollment Management (Adm)
Work Unit	Undergraduate Admissions
Work Schedule	8:00 am - 5:00 pm, Monday - Friday, occasional evenings and Saturdays
Primary Purpose of Position	The Visit Coordinator is responsible for coordinating a variety of experiences for Undergraduate Admissions to ensure prospective students receive a positive, informative, and well-organized visit to campus. Duties include: Overseeing daily operations Ensuring coverage for campus tours/front desk Assisting with oversight of student workers for Visit Program Responding to inquiries via phone/email Ordering supplies Continually improving the campus visit process for visitors
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	Ensure daily front desk/building and tour operation needs are met. This involves communicating with multiple teams, scheduling students and staff, maintaining equipment and technology, and ensuring all interior and exterior areas are clean and functioning. Recruit, hire, train, and mentor student workers in the areas of front desk or tour guide leadership teams. Ensure the admissions center and tour supplies are maintained and ready for use, including inventory, ordering/restocking of materials, keeping updated printed materials, and submitting needed maintenance requests. Respond to guest communication regarding campus tours and other visit program inquiries via telephone, email, and in person. Work with the Visit Manager to improve processes and provide the best possible campus visit for visitors. Maintain a positive work environment by acting and communicating effectively with students, visitors, co-workers, and managers.
Other Work Responsibilities	Other duties as assigned
Departmental Preferred Experience, Skills, Training/Education	Bachelor's degree preferred. Demonstrated competencies gained through one to three years of experience in program coordination/planning, management of students, or an equivalent combination of education experience. Experience providing quality service to internal departments and external guests. Experience working in a professional office OR academic office at a college or university. Experience working with and/or supervising high school or college-aged students. Experience as a front-line manager for an operation, responsible for coordinating schedules, communication, inventory, etc. Attention to detail and the ability to work in a high-volume environment. Excellent verbal and written skills. Experience in compiling, drafting, and proofreading documents and reports. Preference is given to graduates of UNC Charlotte and the volunteer Niner Guide Program, campus tour guide. Employees should be procient in Word, Excel, PowerPoint, and some desktop publishing software.
Necessary Licenses or Certifications
Work Location	Gage Undergraduate Admissions Center
Posting date	03/08/2024
Closing date	03/24/2024
Proposed Hire Date	04/08/2024
Contact Information
Special Notes to Applicants	This posting will be used to fill two positions, 000957 & 000958. UNC Charlotte Benefits Information: The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. When answering the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment). Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
* Have you supervised part-time or student workers? If yes, please describe your experience including specifics on your role(s).
(Open Ended Question)
* What professional experience do you have in program coordination?
(Open Ended Question)
* Please describe your guest service experience and any training you have received in this area.
(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation.

Salary : $40,350 - $55,482

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