Cashier - Penn Dining - Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Cashier - Penn Dining - Residential and Hospitality Services

Job Profile Title
Cashier Checker

Job Description Summary
Cashiers are expected to serve as ambassadors to both Campus Dining Services and the University in general.

Job Description

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues. http://cms.business-services.upenn.edu/hospitality-services/

Penn Dining

As the University's food service professional, Penn Dining oversees food operations and dining services, and consults on all food-related planning issues. Our mission is to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues. https://cms.business-services.upenn.edu/dining/

Cashiers:
Cashiers are expected to serve as ambassadors to both Campus Dining Services and the University in general. They must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. They must communicate with customers, other members of the University community and guests in a respectful and tactful manner concerning general information on Campus Dining Services and University events, policies and physical locations. They must be knowledgeable about unit information and policies, including but not limited to hours of service for all dining halls, daily menu information, schedules of unit shutdowns and reopenings, upcoming special events and other general information. They must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management.They must communicate with customers, other members of the University community and guests in a respectful and tactful manner concerning general information on Campus Dining Services and University events, policies and physical locations. They must be knowledgeable about unit information and policies, including but not limited to hours of service for all dining halls, daily menu information, schedules of unit shutdowns and reopenings, upcoming special events and other general information. They must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management.

Job Duties:
Greet customers and examine identification/access cards individually; set up point of sale equipment, verify cash bank amounts with unit leaders and activate electronic access systems before and after each shift. According to unit needs, cashiers may distribute, maintain and oversee various menus, nutritional postings, special events and customer survey materials, maintain and ensure the accuracy of written menu boards and assist in other ways with the dissemination of materials and information in order to satisfy customer expectations. Control access to cash receipts, providing one to every customer who pays cash; debit/credit account records, providing a copy of any receipt generated from a cashless account sale and acquiring any necessary customer or management signatures. Responsible for following all correct safety and sanitation procedures, including but not limited to following HACCP guidelines. Ongoing training is mandatory and must be attended when offered. Adhere to all Dining and University policies regarding cash transactions and monitoring procedures, including but not limited to accurately completing all paperwork and cashier reports associated with sales and also accounting for and correcting as necessary any discrepancies in sales receipts and cash bank balances with management or Unit Leaders. Assist in the unit through cleaning, restocking, organizing, removing dishes and other debris from dining halls and service areas, performing minor preparation and set-up and other duties. Maintain the areas in and around the cashier booths/access areas, keep work and service areas clean and organized and assist in the removal of debris and other obstructions that could detract from the accessibility, safety and professional appearance of customer access areas. Other duties and responsibilities as assigned.

Qualifications:
High School Diploma or GED is preferred and 0 to 1 year of experience or equivalent combination of education and experience. Previous hospitality/customer service experience required. Demonstrated ability to communicate effectively with customers and to implement management direction. Must be willing to work flexible hours, 7 day a week operation, including late nights/early mornings. Position works 9 months per year.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range
$15.25 - $19.12

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay