Admissions Operations Coordinator - University of Saint Joseph

The Admissions Coordinator is part of the Operations and Communications team whose primary role is the Slate systems/data administration and technology oversight for the Office of Admissions which includes both undergraduate and graduate populations. The position also coordinates Admissions event and social media management.

Responsibilities Include (but are not limited to):

• Process all application materials that are received through the USPS, email, and electronic submission utilizing the Admissions CRM Technolutions Slate.
• Exhibit a high level of customer service skills when interacting with students and/or guests in person, email, or telephone.
• Provide CRM/Slate and communication plans support for all student populations including first year, transfer, graduate masters, off-campus, and doctoral levels.
• Project manage and train student workers in relation to Slate operational assignments.
• Responsible for maintaining and ordering office supplies, departmental hospitality items and promotional prospective student items.
• Primarily responsible for submitting facility requests and following up with the appropriate facility staff on behalf of the Office of Admissions and the Vice President for Enrollment Management.
• Primarily responsible for running data integrity queries and ensuring data accuracy in Slate for prospective students in all divisions.
• Assist with the training of staff, Admissions Ambassadors, and graduate assistants in Admissions Operations work flow and data entry. Document best practices for new and existing admissions operations procedures.
• Assist in database oversight and tracking and to ensure systems are functioning accurately and a high level of data integrity is maintained.
• Manage the operational aspects of the non-matric, readmit and challenge program application process and the credit evaluation process.
• Communicate with appropriate departments staff to book room/event spaces on campus for various Admissions meetings, visits, and varying sized events.
• Coordinate all admissions mailings and decision packets.
• Design/update digital admissions materials for various student and event portals and email templates
• Primarily responsible for overseeing Inbox in Slate and filtering/answering emails as necessary for undergraduate and graduate populations.
• Responsible for entering lead inquiries from various sources and oversee/manage inquiry records in Slate.
• Assist in the Office of Admissions internal budget tracking system and the submission of expense requisition forms.
• Perform audits and update admissions website pages utilizing Wordpress.
• Working with Director of Admissions, coordinates all undergraduate/graduate recruitment and yield events including: reserving and setting up rooms, catering, managing staff/faculty participation, oversight of supplies, registrations/check in.
• Working with Director of Admissions, supports new student orientation programs.
• Responsible for postings and management of Admissions' social media accounts, and maintaining social media calendar and platforms.
• Participate in recruitment activities, including admissions presentations, fairs, high school visits, and evening and weekend recruitment events, as assigned.

Education & Experience

• Bachelor's degree required.
  Experience in higher education preferred

Other Qualifications

• Manage complex projects simultaneously while prioritizing day-to-day tasks with the ability to shift priorities under time constraints
• Ability to learn and master new technology, processes, and systems in a fast paced, collaborative environment.
• Engaging personality, friendliness, enthusiasm, positive attitude, and a passion for higher education.
• Demonstrated ability to offer operational and technological support to more than one person and to communicate technical issues in everyday language.
• Appreciation and ability to follow established timelines and deadlines.
• The ability to work independently with success and to troubleshoot database concerns.
• Able to support and train student workers and to handle personnel matters creatively and diplomatically.
• Proficient computer and data management skills, familiarity with student information systems and/or Customer Relationship Management software a plus as well as Adobe and/or Canva.
• Excellent oral and written communication skills and the ability to communicate and to work comfortably with students, colleagues, and internal and external constituents, including diverse populations.
• Professional, courteous demeanor and appearance and the ability to work professionally with students, faculty, staff, and administration and to professionally represent the University to the public.
• Demonstrated ability to recognize and appropriately handle matters of a confidential nature.
• Physical ability to perform the essential functions of the position, as noted below, with or without reasonable accommodation.
• Must have a valid driver's license and the ability to travel using a personal and/or rental car, for recruiting purposes.

This position has a standard office environment. Evening and weekend hours may be required on a regular basis, particularly during periods of high activity. Ability to travel and attend off-site events is required.

This position is not eligible for visa sponsorship.

Benefits:

• 403(b) with employer match
• Medical/Dental/Vision insurance
• Life insurance
• Paid time off & 10 paid holidays
• Parental leave
• Tuition Waiver (include spouse & dependent waivers)
• Long-Term Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• 529 CHET savings plan

NON-DISCRIMINATION & TITLE IX INFORMATION

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES INFORMATION

The University of Saint Joseph believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from different socioeconomic backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.