TCHATT Referral Coordinator

Job Summary:

The Referral Coordinator position works within the Texas Child Health Access Through Telemedicine program (TCHATT). TCHATT is funded through the Texas Child Mental Health Care Consortium and focuses on providing mental health support to students within the school setting by means of Telehealth. This position is responsible for managing incoming and outgoing referrals, engaging patient and parent involvement, coordinating meetings, data management and various administrative activities. This position provides administrative support and coordination for the TCHATT program to maintain a high level of efficiency. The position requires the ability to function effectively as a team member while also having the ability to work independently with moderate supervision.

Major Responsibilities / Duties / Critical Tasks:

• Facilitates, coordinates, and manages student enrollments for the TCHATT Program and works closely with the staff.
• Assists with preparing and submitting program documents including, but not limited to, consent forms, release of information, availability requests.
• Inputting patient data (name, date of birth, insurance…) into the EMR.
• Engage school liaisons when needed to improve relations and engagement of parents.
• Assists in maintaining and monitoring program level data.
• Management of outgoing referrals including contacting organizations and providers, attempting to ensure compatibility, relaying patient information, and establishing patient with referral source.
• Serves as liaison to the TCHATT program and provides support and information when needed regarding policies and procedures.
• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
• When needed, performs patient appointment scheduling, registration, insurance verification, check-in, and check-out procedures with the goal of 100% accuracy.
• Adheres to internal controls established for the department.
• Other duties as assigned.

Required Education / Experience:

• High School Diploma or equivalent required. Two (2) years’ clerical experience in a medical field preferred.
• Two (2) years' experience in an academic or healthcare related setting providing project or program management is preferred.
• Strong organizational skills required.

The University of Texas Health Science Center at Tyler is committed to encouraging good health, in efforts to achieve this, all UTHSCT properties are a tobacco free zone.