Registration Liaison - 496682

The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC.

Title: Registration Liaison

Department Org: Registration - 108820

Employee Classification: B6 - Unclass Part Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: Health Science Campus Hospital

Shift: 1

Start Time: 12pm End Time: 4pm

Posted Salary: $11.04-$12.86

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description:

The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.

Minimum Qualifications:

Excellent communication skills, oral and written skills.
Experience in internet, internet navigation, word processing, standard computer manipulation.
Experience with Word and Excel, required.
Ability to work with minimum supervision.
Ability to deal with confrontation.
Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
Ability to enter data, perform multiple tasks and work independently.
Must be able to understand and comply with policies and procedures.
Possess analytical and problem solving skills
Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
Work in a professional office or hospital environment with possible high stress levels


Required Education/Experience/Licensing:
High school graduate or equivalent required.
Minimum 2 years’ experience in customer service role required

Preferred Qualifications:

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.