Compliance Coordinator

The formal title of this role is Academic Enrollment and Compliance Specialist.

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**The Academic Enrollment and Compliance Specialist provides critical administrative and student support. The Academic Enrollment and Compliance Specialist is responsible for helping to ensure that student records are tracked and maintained according to University policy. This position is part of the Academic Enrollment and Compliance team to ensure that all student statuses and credentials are entered, updated, maintained, and reported in compliance with University and the US Department of Education (DOE) regulations across all University programs. In addition to staff within the Office of the University Registrar, this position will work closely with Financial Aid, Clinical Studies and Regulatory Compliance. This position reports to the Associate Registrar, Academic Enrollment and Compliance.

Essential Functions

• Create an effective and efficient student-centered, service orientated atmosphere and provide excellent customer service. This includes, but not limited to, answering the telephone promptly; responding to emails; and processing changes to student academic records accurately and timely. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.
• Works with the Office of Clinical Studies to contacts students who need updated clinical rotation schedules as it relates to academic enrollment.
• As part as of the Academic Enrollment and Compliance team contacts students regarding administrative withdrawal and sends administrative withdrawal correspondence to students who are out of compliance (i.e., have not provided sufficient updates to their clinical rotation schedules). This includes processing administrative withdrawals in Banner.
• Validates all enrollment changes to ensure they are recorded accurately, in a timely fashion, and in accordance with University policy by all registrar staff in all schools.
• Analyzes workflow processes, evaluates potential compliance risks, and brings to the attention of the Associate Registrar and University Registrar. Recommend solutions and mitigation strategies.
• Monitors, updates, and processes Leave of Absence (LOA) and Withdrawals (W) for all schools/programs and ensures students are contacted who are scheduled to return to the university.
• Processes all enrollment verifications for active students.
• Provides accurate data entry, data processing and data maintenance using Banner.
• Processes enrollment certifications and other academically related documents and associated fees, while adhering to The Family Educational Rights and Privacy Act (FERPA) regulations.
• Processes requests in the Change of Enrollment email box and ensures all requests in the Change of Enrollment System are assigned.
• Works with institutional stakeholders to ensure the team receives correct enrollment information to ensure student statuses are processed both timely and correctly.
• Works with others in the Office of the University Registrar to resolve issues raised by student and faculty and serves as a resource for other institutional stakeholders.
• Other duties as assigned by the Associate Registrar, Academic Enrollment and Compliance and/or University Registrar

Essential Knowledge, Skills & Abilities

• Excellent interpersonal, organizational and communication skills.
• Ability to work with a diverse population.
• Commitment to teamwork.
• Ability to collaborate effectively with university departments and cross-functional teams.
• Strong computer skills.
• Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and the ability to learn new software programs.
• Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures.
• Exceptional customer service skills and ability to advise and counsel students
• Ability to maintain a high level of accuracy and attention to detail
• Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office
• Excellent oral and written English communication skills; including active listening skills

Qualifications

• Bachelor's degree and 2-3 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
• Experience interpreting complex laws, regulations, and policies and implementing processes to maintain compliance. Commitment to achieving and maintaining compliance, especially Federal Title IV Financial Aid.
• Demonstrated knowledge and understanding of student information systems. Experience with Banner preferred.
• Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information.
• Advanced skills in MS Word, Access, Excel, and PowerPoint.
• Experience with student information systems (Banner) or similar databases.

Work Environment/Physical Demands

• This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• The ability to maintain good concentration while dealing with interruptions.

Hours and Travel

• A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
• Ability to work evening hours and occasional weekends as needed.
• Travel as needed.

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location