Quality Assurance Technician - School of Social Work
Job Posting for Quality Assurance Technician - School of Social Work at Universtiy of Illinois Urbana-Champaign
Quality Assurance Technician - School of Social Work
Office of Workforce Development, Academic Partnerships Program
Located in Champaign, IL
Job Summary
Duties & Responsibilities
- Design, Develop, and Implement QA processes that measure and track outcomes and efficacy of individual program deliverables.
- Provide technical assistance in the development of Standard Operating Procedures, work instructions, and forms;
- Achieves quality assurance operational objectives by assisting in preparing and implementing action plans;
- Identifying quality assurance systems and processes-related problems and recommending improvements;
- Monitoring procedures and completing internal audits;
- Prepares quality documentation and reports related to Programmatic deliverables and outcome data by collecting, analyzing and summarizing information and trends;
- Updates job knowledge by studying trends in and developments in quality management;
- Co-facilitate with management staff, occasional training of trainers, and/or informational meetings for professional partners and/or students.
- Assist with collecting and maintaining data;
- Running evaluation data reports;
- Receiving and processing participant applications and academic institution interests related to internships, job shadowing, and the university partnership program;
- Monitoring and responding to communications through the program shared email accounts;
- Facilitating and tracking academic internship and job shadow application/matching/approval process;
- Providing logistical support related to but not limited to: scheduling meetings, confirming meetings, and ensuring that target dates for review meetings are met;
- Scanning, copying, and filing documents; records maintenance;
- Monitoring and finalizing University Partnership class rosters.
- Assist the Associate Director and Academic Partnerships Coordinator in recruiting for Job Shadowing, Academic Internship, and University Partnership Programs inclusive of both virtual and onsite meetings with prospective students, and with university partners. This requires travel and a high level of expertise and knowledge of the programs;
- Contacting prospective internship and job shadowing participants to provide additional programmatic information and to gain additional needed participant information;
- Travel to and facilitation of meetings related to internship fairs, career fairs, and university onsite meetings.
- Occasional travel
Travel Requirements
5% Occasional TravelMinimum Qualifications
Bachelor's degree. One year of administrative support in an office environment.
Preferred Qualifications
Master's degree. Minimum 2 years of administrative support, quality assurance, and data entry.
Knowledge, Skills and Abilities
Must be proficient at Microsoft Outlook, Microsoft Word, and Excel. Ability to learn to navigate in the online training database and platform used by the Office of Learning and Professional Development; Process Improvement, Analyzing Information, Strategic Planning, Verbal Communication, Informing Others, Attention to Detail, Thoroughness, Dealing with Complexity.
Appointment Information
This is a 100% full-time Civil Service 5001 - Program Assistant position, appointed on a 12-month basis. The expected start date is as soon as possible after the job posting closes. Hybrid work options may be considered for this position. Salary is commensurate with experience. The minimum of the salary range for this position is $40,000. Immigration sponsorship is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on August 25, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact SW-HR@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1019658
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu
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Job openings at Universtiy of Illinois Urbana-Champaign
Urbana, IL
Full Time
Urbana, IL
Full Time
Urbana, IL
Full Time
Urbana, IL
Full Time
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