Host

Uno Pizzeria & Grill
Worcester, MA Full Time
POSTED ON 11/13/2023 CLOSED ON 1/14/2024

What are the responsibilities and job description for the Host position at Uno Pizzeria & Grill?

Welcome to the birthplace of deep dish pizza! We are looking for restaurant professionals to join Uno Pizzeria & Grill. You’ll be the Maître D! Make our guest feel at home while you are seating them by engaging in fun lite conversation

Benefits

  • Employee Assistance Programs
  • Retirement plan and 401(k)
  • Health/vision/dental/life insurance and much more! (some based on hours worked)
  • Paid time off
  • Flexible scheduling
  • Free meals or discounts
  • Growth Opportunities

Job Summary

  • Greet incoming (and departing) guests warmly with a genuine smile and eye contact to make them feel comfortable and welcome
  • Escort guests to the assigned dining area
  • Present the Menu, Inform Guest of current promotions, and announce who will be serving them (to ensure a smooth transition to the service team)
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to newly arriving Guests
  • Answer incoming calls to the restaurant and provide appropriate service
  • Tend to any special Guest needs and/or requests
  • Observe the Guests to anticipate any needs throughout their dining experience to ensure they receive high-quality service (i.e. if you notice a drink refill is needed while seating another Guest, ensure that the drink gets refilled prior to getting back to the host/hostess stand).
  • Receive payments: validate credit charges; approve checks; accept cash currency; calculate and issue change for To-Go cash orders
  • Reconcile To-Go cash drawer at shift closing; reconcile sales with payments received: listing totals for cash, check and credit card charges
  • Assist team members in other areas as needed

Requirements

  • Strong interpersonal skills, especially for customer interaction
  • Patience and composure when dealing with guests
  • Ability to multi-task
  • Ability to lift or move up to 15 pounds
  • Flexibility to work any shifts, including evenings and weekends
  • Comfortable taking phone orders and interacting with guests
  • Prior restaurant service experience
  • Experience managing cash
  • High level of stamina to work on your feet for extended periods of time
  • Have a great attitude and desire to learn and excel at your job (training will be provided!)
  • Team-oriented
  • Be on time, be dependable!

About us

For starters, we invented the deep dish. You’re welcome. ;) We have team members that believe in the brand and the success of one another. We have amazing food, craft beer and cocktails. We have a steadfast following and guest base that is growing rapidly. We believe in innovation and introducing new tastes from trends. (It’s really fun to try our new food.) We believe that there is something for everyone!

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Physical setting:

  • Bar
  • Casual dining restaurant

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary : $12 - $15

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