Operations Coordinator

Untold is seeking a detail-oriented and process-driven Operations Coordinator to help execute our day-to-day operations from our office in Atlanta, GA. As a key member of our Operations Team, this role reports directly to the Director of Operations and encompasses various responsibilities across administration, finance, and database management. 

Responsibilities

• Handle fundamental financial tasks, including donation collection, recording, deposits, issuing receipts, and collaborating with the organization’s accountant and external contractors to ensure that Untold remains in compliance and good standing.
• Maintain the integrity of our donor database in Salesforce by ensuring accurate, up-to-date data through meticulous data entry and generating custom reports.
• Assist with systems and reports for direct communications with donors and prospects, managing gift acknowledgments, donor stewardship, and reporting.
• Conduct donor analysis when required to support strategic decision-making.
• Provide administrative support as necessary, which includes assisting with research, printing, mailing, and filing.
• Offer general IT support to the team for network access, emails, calendars, printers, and software platforms.
• Working closely with the Director of Operations, support our internal infrastructure by overseeing and maintaining critical systems like Google Workspace, Salesforce, FundraiseUp, and more, ensuring data cleanliness and adopting a systems-minded approach to optimize efficiency and effectiveness. 

Qualifications

• Ability to effectively manage multiple priorities with a keen eye for detail while supporting diverse teams. Proficiency in Google Workspace apps, particularly Sheets/Excel, is essential.
• Prior experience with donor management or CRM systems, preferably Salesforce, is highly preferred. Exceptional written, verbal, and interpersonal communication skills for internal and external correspondence. Strong organizational skills with acute attention to detail.
• A team-oriented, adaptable individual enthusiastic about the development and success of others. 

Compensation

• Full-time employees are entitled to compensation commensurate with experience.
• Comprehensive benefits package for full-time employees, including a health insurance stipend, paid vacation, holidays, a flexible work environment, parental leave, professional development opportunities, SIMPLE IRA, and more.