Associate Leave Specialist (hybrid)

Job Posting End Date: February 08

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

Minimum starting base pay is $42,000

Associate Leave Reps are responsible for understanding the FMLA and state regulations, processing of leaves, review of medical certifications, and ongoing relationship management with employees requesting leaves and their Employer contacts. The leave specialist must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. Partnering with other business areas (Benefits Center, Contact Center, etc.) is also important to the success of the leave management operation. This position remains under the supervision and guidance of a Trainer/Mentor.

*This will be a hybrid position in the Chattanooga, TN or Portland, ME offices*

Principal Duties and Responsibilities

• Processing of new leaves and all daily follow-ups assigned
• Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections
• Determine and generate appropriate communications to comply with FMLA regulations and customer procedures
• Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed
• Determine the appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• Communicate medical or absence information with other internal units (STD, Intake)
• Management of a leave through duration, reporting status to Employer, employee and other internal units
• Respond to leave questions and issues from employees or Employer contacts
• May perform other duties as assigned

Job Specifications

• Successful completion of the Leave Management training program, passing score on the final exam and quality audit and mentor sign-off.
• 4-year degree or similar experience preferred
• Strong interpersonal skills and customer relationship skills
• Strong business communication skills (telephone, e-mail, written)
• Knowledge of Windows; general keyboard and computer skills (Word, Excel, Access)
• Decision making and analytical skills
• Attention to detail and organizational skills
• Understanding of STD processes and work flows and insurance industry preferred

~IN2

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$59,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum