What are the responsibilities and job description for the PA NCM position at Unum?
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.
Unum's two distinct, but similarly focused US businesses – Unum US and Colonial Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.
The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.
Principal Duties and Responsibilities
Implementation and Ongoing Client Service
- Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
- Develops high level actions through risk and H&P analysis and claim consultation
- Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
- Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
- Effectively delegates and sets expectations with customer business teams Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
Strategic Planning and Execution
- Owns the account management strategy for an assigned block of business within a defined territory
- Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends
- Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
- Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
Benefit Education and Enrollment
- Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
- Responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients
Client Consultation
- Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client’s industry to identify and recommend Unum solutions
- Provides consultation and guidance related to health management strategies
- Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
- Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
- Attend site visits with the customer in Portland/Chattanooga or Glendale
- Frequent proactive face to face meetings with the customer
Job Specifications
- Bachelor’s degree preferred
- 5 to 7 years employee benefits/insurance industry experience preferred
- Strong consultative skills; able to think broadly when problem solving and making decisions
- Segment/specialty knowledge preferred
- Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
- Presale expertise that can assist in the influence and sale of Unum’s value proposition
- Demonstrated success in critical thinking; able to analyze data and make effective recommendations
- Excellent communication, presentation, negotiation, persuasion, and conflict management skills
- Ability to anticipate needs of clients and educate
- Robust strategic re-enrollment expertise
- Strong organizational, planning, time management and delegation skills
- Strong leadership skills. Ability and desire to coach and mentor others
- Full understanding of underwriting and risk concepts
- Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
- Strong business and financial acumen
- Strong computer skills
- Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
- Ability to travel as needed
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Company:
Unum
