What are the responsibilities and job description for the Rating Analyst position at Unum?
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.
Unum's two distinct, but similarly focused US businesses – Unum US and Colonial Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.
Principal Duties and Responsibilities
- Provide rate illustrations for Individual and Multi-life products:
- Export and e-mail to the appropriate field office
- Provide personalized enrollment kits on IDI
- Work closely with Case Design Underwriting and the field sales representative in order to retrieve pertinent information about the account
- Generate rate illustrations & enrollment kits based on sold offer letter
- Responsible for rating & management of new-hires, re-enrollment & renewal activities, to include Customer Direct. Validates & insures the following is compliant with all internal/external partners:
- Review requirements for accuracy (final census/billing data/correct kit/current offer)
- Secure missing data needed for case processing, interpret/execute plan design, generate rates, provides file to fulfillment area that can be successfully merged to create enrollment materials
- Review and signoff of timeline data when applicable
- Support inbound phone calls and related proposal requests as needed.
- Assist brokers with product and/or process needs and questions
- Obtain necessary information to ensure proposal accuracy and customize as needed
- Identify & act on cross-selling opportunities
- Build and maintain partner relationships with all related business areas - (Implementation, Account Management, Enrollment Technology, Case Design Underwriting, Policy Services, Broker Compensation Services, and field office staff).
- Adhere to established QR expectations
- Manage activity database to reflect case assignment and accurate status of case activity
- May perform other duties as assigned by Manager
Job Specifications
- Demonstrates strong customer service focus
- Demonstrate individual leadership qualities which includes consistently delivering results, taking ownership for personal development, demonstrate the ability to make effective and timely decisions, possess a strong understanding of business area goals and how to achieve them, collaborate with peers and business partners to foster teamwork and act with integrity while adhering to Unum’s Code of Conduct.
- Solid knowledge of all Unum’s portfolio of IDI products
- Solid work ethic and the ability to work effectively without direct supervision
- Demonstrates strong interpersonal skills
- Strong verbal and written communication skills
- Ability to perform in a fast paced environment, both as part of a team and independently
- Demonstrates resolve to achieve personal and business goals
- Demonstrates good organizational and time management skills with the ability to multi-task
- Demonstrates ability to identify best practices and takes initiative to share ideas with team
- Demonstrates solid mathematical/analytical, critical thinking and reasoning skills
- Demonstrates solid technical aptitude and familiarity with software systems used to process Single and Multi-Life offerings
- Effectively communicates difficult messages
- 4 year degree or equivalent in work related experience or industry designation
- State Health/Life license a plus
- Meets the standards for this position, as defined in the Talent Management framework
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Company:
Unum
