Operator
Job Posting for Operator at UP Health System - Marquette
Contact Center Operator PRN-7467-7992
Description
Contact Center Operator PRN, Contact Center - .0V
Responsible for supporting business by operating switchboard and connecting callers to the appropriate person. Monitors alarm systems in order to ensure that secure conditions are maintained.
Operate communication systems (IE : phone, switchboard, radios, public address, beepers) efficiently adhering to hospital and departmental policies to include maintaining tele-directory.
Coordinates, repairs, and loans of beepers as needed
Maintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes, and follows through codes and call groups for notifications from multiple sources.
Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window
Monitors security cameras and operates related equipment.
Displays good phone etiquette and excellent customer service skills while answering incoming calls, greeting callers, providing information, transferring calls and / or taking messages as necessary.
Qualifications
Minimum Education :
High school diploma or equivalent
Years of relevant experience may be substituted for required education.
Required Skills :
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience :
Administration / ClericalMichigan-Marquette
Schedule
Per Diem / PRNWork SchedulePRN - rotate weekends, various shifts
Last updated : 2024-05-11
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Job openings at UP Health System - Marquette
Marquette, MI
Full Time
Houghton, MI
Full Time
Marquette, MI
Per Diem
Marquette, MI
Per Diem
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