Lead Trainer, ORR

Overview

About Upbring 

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do

The Lead Trainer is directly responsible for the development, coordination, facilitation, and evaluation of program training in accordance with Agency, state licensing standards, CARF accreditation policies, funding requirements, and other federal, state, and local regulatory requirements.   he Lead Trainer educates, trains, and advises on policies/procedures; Bridging Refugee Youth and Children's Services (BRYCS); Prevention of Sexual Abuse (PSA); Pre-Service; Emergency Behavior Intervention, CPR & First Aide, and develops monthly program curriculum to remain compliant with annual ORR and state licensing training standards and requirements for all staff.   

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family. 

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. 

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted. 

Responsibilities

We Are Warriors| We Set the Standards for Child Welfare

Work Standards 

• Establish and implement a training strategy and goals for the site requirements
• Develop and continually update program training manuals and materials
• Ensure all personnel are effectively trained to successfully implement all program service requirements, both as new hires and on-going
• Responsible for developing staff development trainings to strengthen the program’s workforce and meet the current and future program needs
• Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
• Develop and facilitate ad hoc training when needed
• Regularly monitor working environment to ensure environment is free of hazards; work with program staff to minimize risks
• Independently develop social work, safety, and other program-related training materials which can be reviewed, approved, and implemented with minimal revision
• Work evenings, weekends, and holidays as needed or requested by position supervisor
• Other duties and projects as assigned

Communication  

• Utilize Upbring’s training calendar including Aspire Learning Academy courses, and required ORR courses that provides staff with numerous opportunities for development including evening and overnight shifts
• Maintain an accurate record of completed trainings through Aspire Learning Academy; complete certificates for completed training to retain in employee file and meet licensing requirements; provide timely documentation of training issues
• Track and communicate with staff who have outstanding training to complete to adhere to ORR requirements
• Attends monthly required (Organizational Development) OD Learning trainings
• Maintain confidentiality in all areas of the shelter population and program operations

Fiscal Management

• Maintain training budget and ensure programmatic compliance

We Are Servants| We Help Others

Teamwork

• Assist People Operations (PO) team with new hire orientation and onboarding; provide follow-up with new employees and management per an established touch-point schedule (i.e., 30, 60, 90 days from date of hire). Will also work closely with PO and program management leaders to design and implement training programs aimed at increasing retention and lowering attrition/turnover
• Participate in scheduled meetings and team decisions and operations
• Collaborating with other ORR shelters, and Organizational Development department provide new and updated training for shelter programs, community services and other stakeholders
• Develop and maintain strong working relationships and partnerships with program leadership, management, and staff to ensure UC needs and program goals and objectives are being met

We Are Family| We Are Passionate & Compassionate

Building Relationships

• Develop professional relationships with other program trainers, peers in the field, and supporting agencies
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community

Developing and Encouraging Others

• Supervise the Trainer and ensure training services are aligned with site needs
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the Organizational Development and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Qualifications

Minimum Qualifications

• Bachelor’s degree in Training and Development, Organizational Development, Social Work, Social Services, or closely related field (additional years of training experience may be considered in lieu of education)
• 2 years’ training experience
• Bilingual in Spanish and English (Read, Write, Speak)

Knowledge, Skills and Abilities

• Strong working knowledge of the Analysis, Design, Development, Implementation (ADDIE) model
• Ability to motivate learners to take an active role in their learning
• Ability to use sound judgement and always maintain confidentially
• Strong verbal communication and presentation skills with the ability to positively convey a message
• Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
• Demonstrated ability to evaluate training effectiveness
• Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making, and meet department and Upbring’s goals and objectives
• Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Strong interpersonal and people skills with the ability to work independently within a team environment and with a diverse group of people
• Proficient with Microsoft Word, Excel, and Outlook

Preferred Qualifications

• Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work
• 1 year of management experience
• Previous ORR Shelter Experience

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more! 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships 
• Donated Leave Program 

Diversity. Equity. Inclusion. Belonging 

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Physical Demands & Work Conditions

• This position requires sitting and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 25

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Keywords: Katy, Mission Bend, Pecan Grove, Richmond, Rosenberg, Sugar Land, Stafford, Missouri City, Houston,