Senior Transporter, ORR

Overview

This position will have oversight of the Escort Youth Care Workers and provide them with their flight assignments, verify and coordinate flight arrangements and any other transportation needs. This position reports to the Lead Case Manager.  In accordance with Agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies. Upbring is classified as an essential business by the state because the services we provide are critical to the well-being of thousands of children and families. Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

• Works closely with Lead Case Manager, Co-Lead Case Managers, and Senior File Clerk that will provide flight arrangement and UC information
• Works directly with Escort Youth Care Workers with reunification of UC and monitors safe escorts departures and arrivals back to the program
• When Escort Youth Care Workers are transporting by vehicle, ensure UC safety before, during, and after transportation by adhering to all DOT safety and driving guidelines and laws; ensure UC are adhering to established safety protocol during travel
• When utilizing fleet, work with Escort Youth Care Workers to conduct pre-and-post trip operational and safety inspection of vehicle and immediately notify management if vehicle does not meet operational or safety standards
• Work with Escort Youth Care Workers to ensure the vehicle has all the necessary supplies to meet expected and unexpected situations during transportation
• Work with Escort Youth Care Workers to clean and maintain cleanliness of vehicle before and after each transportation
• Transports UC for reunification as needed
• Other duties and projects as assigned
• This position will be required to evacuate during an emergency evacuation as needed

Communication  

• Communicates with Lead Case Manager, Co-Lead Case Managers, and Senior File Clerk of any changes in flight itinerary, departure, and other items regarding the UC reunification
• Communicates with Escort Youth Care Workers to keep them up to date for their upcoming travel itinerary
• Communicates with Lead Case Manager, Co-Lead Case Managers, and Sr. File Clerk related to reunification of UC
• Work with Escort Youth Care Workers are submitting reimbursements/receipts for every reunification
• When traveling by vehicle make sure escorts are entering in mileage logs are maintained and accurate and always maintain confidently of resident according to HIPPA
• Available after hours, to aid Escort Youth Care Workers due to re-routed flights as an outcome of weather or mechanical problems, which includes hotel and transportation arrangements
• Ensure Escort Youth Care Workers submit all travel receipts (meals, travel (taxi) and hotel expenses.) in a timely manner
• Report all incidents, accidents, and inquires to management in a timely manner according to Agency policies and licensing standards; keep management informed of any changes in travel always plans or transportation schedule and recommend possible solutions

Fiscal Management

• Work with Escort Youth Care Workers are submitting reimbursements/receipts for every reunification in a timely manner
• Provides training to Escort Youth Care Workers on Agency policies

We Are Servants| We Help Others

Adaptability

• Assist with the evacuation of residents during an emergency or natural disaster

Teamwork

• Work closely with Senior File Clerk and information attained from Lead Case manager to maintain a transportation schedule of escort- youth care workers for UC reunification
• Work closely with Facilities management to ensure vehicle registration and insurance documentation is current and valid; ensure all proper documentation is in the vehicle prior to transportation; ensure vehicle maintenance is current and up to date
• Work in partnership program administration, management, and staff to ensure the program and services meet the needs of the UC and the mission and vision of the Agency

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Develop and maintain strong working relationships with staff, and UC needs, and service delivery is meeting the needs of the residents and is executed in a manner that always provides exemplary customer service and work within ethical boundaries
• Work as team player, exhibit professionalism and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with UC, staff, and the community

Developing and Encouraging Others

• Coach and support escorts to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct reports to ensure the facility is operating effectively and efficiently in accordance to established programs and services
• Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development
• Regularly review employee performance and provide supportive feedback
• Complete, conduct, and submit the 90-day and annual evaluations per established completion date as per agency policy and procedures.

Qualifications

Minimum Qualifications

• High school diploma or GED equivalent
• Must be at least 21 years of age
• 1-year transportation experience; preferably in medical transports or residential care
• Ability to use assistive devices to board and un-board residents/children and physically secure residents/children in the vehicle
• Clear verbal communication skills and the ability to give and follow written and oral instructions

• Ability to follow instructions and directions
• Ability to use good judgment and think quickly and rationally in difficult and stressful situations
• Valid Texas Driver’s license and proof of auto insurance; ability to meet Agency insurance provider guidelines as an insured and approved driver
• Maintain a good driving record and the ability to drive and navigate in varied geographical areas and during various weather conditions
• First Aid, AED, and CPR certification (or ability to obtain within 3 months of employment)
• Proficiency with Microsoft Word, Excel, and Outlook

Preferred Qualifications

• 2 years’ experience transporting children and individuals with mental health and/or behavioral concerns
• Bilingual (English and Spanish based on service area and service population)

Career Progression

This position is eligible for promotion/transfer. If an appropriate position is available, the employee must meet minimum qualifications, including the promotion/transfer eligibility guidelines. 

Physical Demands & Work Conditions

• This position requires operation of a commercial vehicle for long periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Agreement

The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development.