What are the responsibilities and job description for the Salesforce Administrator position at UPL NA Inc.?
UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg®, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally. For more information about our integrated portfolio of solutions across the food value chain including seeds, post-harvest, as well as physical and digital services, please visit upl-ltd.com and follow us on LinkedIn, Twitter, Instagram and Facebook.
Job Summary: Analyze business needs and processes, scope data requests, synthesize insights and recommend solutions to key business partners. Test and implement new processes to enhance operational efficiency. Champion change management for new software rollouts. Train employees on new processes and systems and guide departments through improvement mindset. Partner with management and global teams on process improvement policies and infrastructure.
Essential Duties and Responsibilities:
45%
PLANNING
- Analyze the performance of various procedures of NAM departments, read data and quality reports, understand relationships between departments and different software and determine how to make production more efficient.
- Identify and discern all potential software and systems available to NAM.
- Recommend improvements based on business expertise.
- Evaluate the risks and opportunities for providing alternative ideas and corrective action planning.
- Partner with business excellence peers and global project teams to determine stakeholders, testers and change management plan for new software rollouts.
- Responsible for building collaborative relationships with internal and external customers.
50%
EXECUTING
- Partner with departments, both internal and cross-functional, to build, test and implement processes for improved operational efficiency.
- Create and optimize metrics and/or data reports around new processes to provide oversight and ensure intended outcome.
- Champion testing of new software to ensure optimal efficiency and update stakeholders.
- Train departments on new processes, software and process improvement techniques for continuous use and improvement.
- Advise departments in process maintenance for adjustments or enhancements and guide team members through continuous improvement mindset.
- Partner with management to develop process improvement policies and infrastructure.
- Master Data Management in current CRM tools
5%
OTHER DUTIES
- Support PMO on project enhancement implementation.
- Complete any other tasks as assigned by management.
Requirements/Qualifications:
- Bachelor’s degree in Business, Finance, IT, MIS or a related field.
- Six Sigma training preferred and/or enrolled.
- Salesforce Implementation experience is a MUST.
- 2-5 years of project management or process improvement experience required.
- 2-5 years of data analysis experience required.
- Excellent experience with MS Office (Word, Excel, PowerPoint, Outlook).
- Demonstrated written and oral communication skills.
- Ability to identify and implement solutions required.
- Ability to effectively partner with peers, internal customers, and management and build cross-functional relationships in an ever-changing environment.
Key Competencies:
Adaptability
Manages difficult tasks and stakeholders under changing paradigms to reach objective. Identifies and champions new ideas for personal improvement and growth.
Collaboration
Works closely with other geographies/ functions to achieve strategic goals.
Communication
Articulates information in a way that can be interpreted and understood by colleagues across levels.
Creativity
Seeks out and implements novel solutions that improve processes, systems, products or services.
Customer Centricity
Works collaboratively with customers, proactively seeks feedback to build long-term relationships. Creates new/ integrated solutions to address customer needs and feedback.
Decision Making
Thoughtful decisions and sound judgments made based upon a clear understanding of problem or issue, relevant information, data, experience, business objectives and potential impact to company.
Execution Excellence
Adheres to set cross-functional processes and assesses bottlenecks to streamline/ simplify workflow. Analyses project requirements, prioritizes implementation and delivery in line with project goals.
Initiative and Innovation
Recognizes what needs to be done, takes action and accomplishes results as the situation demands. Demonstrates innovative ways of thinking to mitigate inefficiencies.
Problem Solving
Uses various analytical tools/ methods and draws insights for problem solving. Identifies root cause of a problem and works with others to permanently fix problems.
Results Orientation
Holds self and others accountable for accomplishing work commitments and deliverables. Assumes responsibility for achieving goals that contribute to the team’s success.
Risk Appetite
Takes measured risks and boldly takes action when critical or challenging situations arise.
Supervisory Responsibilities: No direct reports.
Travel: May be required to travel as part of responsibilities up to 20% of the time.
We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser-like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them. #UPLJobs
Salary : $6 - $0