BH Program Manager - Western Psychiatric Hospital

Purpose:

This position supports the Behavioral Health Service Line within UPMC Western Behavioral Health. The position is based at Western Psychiatric Hospital and travels within the UPMC behavioral health network facilities for purposes of aligning and standardizing clinical process and program operations across PA, NY, and MD. The individual is a master’s level professional, with three years of inpatient BH experience preferred, having the authority, responsibility, and accountability for delivery of clinical oversight, data tracking and special projects. The applicant must demonstrate the knowledge and educational skills necessary to assess, plan and provide leadership by implementation of clinical best practices and manage clinical activities related to behavioral and addiction services, identifying needs for educational programs for addiction and mental health professionals and teams utilizing evidenced-based resources for varying age groups and populations. This position works directly with the WPH service line leadership team in carrying out the duties related to a broad range of clinical educational efforts aimed at care process standardization, safety, and quality improvement.

Additional responsibilities include:

·       Participating in leadership meetings and service committees as assigned by supervisor.

·       Performance in accordance with system-wide competencies and the UPMC experience and core behavior initiatives.

·       Serving as chair or co-chair for service line committees and councils. 

·       Participating in department-based performance improvement projects.

·       Demonstrating a high level of initiative, ability to work independently and prioritize to meet department and organizational goals.

·       Ability to lead special hospital-projects as part of leadership initiatives and meet timelines.

·       Demonstrate appropriate and effective communication strategies.

·       Demonstrate proficiency with use of Microsoft applications and platforms.

The BH Program Manager WPIC is based out of UPMC Western Psychiatric Hospital, 3811 O’Hara Street, Pittsburgh, PA  15213, and entails travel across the behavioral health network facilities within the UPMC Western Behavioral Health Service Line. Working hours are Monday through Friday, 8:30 AM to 5:00 PM with holidays and weekends off.

Responsibilities:

·       Acts as liaison between disciplines, departments, and hospitals for assigned patients.

·       Participates in interdisciplinary meetings and other activities Maintains professional communication with multidisciplinary team members.

·       Able to interface with various members of multidisciplinary team members to coordinate all aspects of patient care.

·       Coordinates daily care for assigned team.

·       Assesses client from holistic perspective.

·       Have knowledge of psychiatric diagnoses and be able to differentiate diagnosis on assigned patients.

·       Rounds daily on team of assigned patients and/or discuss patients with treatment team.

·       Coordinates patient follow-up discharge plans and medical plans with Social Work and Primary Medicine respectively. Monitors psychiatric, medical, psychosocial status of assigned team.

·       Actively participates in treatment team meetings.

·       Provides patient/family education around psychiatric medication/diagnosis as needed.

·       Initiates or reviews admission paperwork of all assigned patients.

·       Completes documentation according to established policies and in timely fashion.

·       Maintain competency requirements.

·       Attend a minimum of 2 unit based in services yearly Attend a minimum of 6 educational meetings offered within Institute or Outside Program Utilize up to date practices/information in delivery of patient care.

·       Role Models professional practice and provides mentorship/preceptorship for clinicians.

·       Oversights Nurse Clinicians and Nurse Clinical Specialist for practice compliance

·       Responsible/leads monthly Nurse Clinician/NCS meetings.

·       Coordinates and Develops the Nurse Clinician/NCS education annual series based on Learning needs of group. Maintains/follows meeting minutes and educational binder for clinicians/NCS.

·       Leads key initiatives for assigned staff and represents them in meetings as assigned.

·       Provides education and consultation regarding psychiatric treatment, management, and psychopharmacology for staff Coordinates and facilitates with MD and treatment team direct admissions and ED admissions as assigned.

·       Participates in on-going review and development and provision of Group Programming for the unit.

·       Leads routine therapeutic patient groups.

·       Has good organizational skills that leads to effective time management.

·       Provides all administrative functions for the department including HR processes.

·       Participate as an integral professional member of a multidisciplinary team. Assist with coordinating plan of care and discharge/transfer as needed.

·       Monitors and tracks commitment status and collaborates with commitment specialists or unit staff. Has a firm understanding of the commitment process and monitors completion of appropriate paperwork and monitoring of the commitments.

·       Work with team and pharmacy to acquire medication prior authorization as needed.

·       Review medial H & P, progress notes & summarize medical course.

·       Performs psychiatric review of symptoms.

·       Completes or reviews medication reconciliation as needed.

·       Obtain collateral information from families and team.

·       Assess for medication s/e ongoing which may include EPS, NMS, Serotonin Syndrome, Lithium toxicity, etc.

·       Complete Drug & Alcohol inventory and assess for any withdrawal signs/symptoms.

·       Review labs, EKG, etc. and document any remarkable results.

·       Complete physical exam as needed assessing for any abnormal movements, rigidity, cog-wheeling, weakness, gait problems.

·       Complete Suicide/Homicide risk assessment

·       Summarize cases and pull together findings in impression including lethality assessment.

·       Offer preliminary recommendations especially re: any immediate safety needs and notify appropriate staff.

·       Communicate pertinent results to Psychiatrist.

·       Check for resolution/worsening of any identified problems-i.e. delirium, as well as med checks for tolerance and efficacy.

·       Complete follow-up visits as needed and clinically appropriate.

·       Assist with facilitating transfers.

·       Attend treatment teams as needed.

·       Provide 24-hour phone on-call to provide support.