Crisis Clinician I (Safe Harbor Crisis Services)

Crisis Services | UPMC Western Behavioral Health at Safe Harbor - Erie, PA is looking for passionate Crisis Clinicians to join our team at Crisis Services! Serving as Erie County’s 24/7 crisis hotline operator as well as community crisis responder since 1993, Crisis Services offers phone, mobile and walk-in services to individuals of all ages.  In addition to providing comprehensive crisis interventions, Crisis Services is also a part of the 988 Suicide and Crisis Lifeline. As a Crisis Clinician, you would be responsible for:

·       Providing clinical services to consumers experiencing a self-identified crisis.

·       Responding to crisis related situations from community professionals and persons.

·       This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, de-escalation, and documentation of all duties previously mentioned.

If you're seeking a change and want to make a difference in an underserved population, this is your moment to find your place at UPMC. We invite you to join our team and help us improve the lives of those in need. Your contribution can truly make a difference!

This position is also now eligible for a $3,500 sign-on bonus with a 2-year work commitment—or a $5,000 sign-on bonus with a 3-year work commitment!

We offer a robust pay performance program, where employees can earn a performance merit on a annual basis. Additionally, as a qualifying employer with the Public Service Loan Forgiveness (PSLF) program, employees may request student loan forgiveness.

Responsibilities:

• Provide crisis services in a community and/or office setting.
• Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
• Work efficiently and independently in crisis setting.
• Provide follow-up services to consumers by phone and/or mobile visits.
• Meet standards for documentation and completes all required paperwork.
• Manage crisis situations effectively using positive approaches.
• Assist consumer in developing a crisis plan.
• Support consumer and negotiates appropriate referral services.
• Provide supportive counseling to consumers to promote stability.
• Utilize specific techniques of motivational interviewing.
• Complete consumer/family crisis assessments (face to face and telephone).