What are the responsibilities and job description for the Dispatcher-Full-time position at UPMC?
Description
Join our team of Life Changers!
UPMC is hiring a Full-Time Dispatcher to support the office.
Holiday and weekend availability required to support the hours of operation.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
The Dispatcher is responsible for coordinating emergent and non-emergent medical transportation, for verifying that the patient meets medical criteria for a BLS/ALS ambulance, for suggesting alternate levels of transport, to include stretcher van or wheelchair van when an ambulance is not appropriate and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time.
Responsibilities:
- Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia.
- Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
- Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.
- Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
- Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol.
- Collect and provide data for the use of suppliers or customers as required by management.
- Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.
Qualifications
- High School graduate or GED required.
- Prior experience in a service industry and dispatch experience preferred.
- Knowledge and skill in using standard PC applications to include Microsoft office request.
- EMT or First Responder experience preferred.
- Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.
- The ability to work independently and be accountable is required as is good judgment in the use of supervision.
- Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.
- Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.
- Ability to maintain confidentiality at all times is required.
- Ability to maintain a professional appearance at all times is essential.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days.
- Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
COVID-19 Vaccination Information
Individuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
