Medical Assistant, Expert

UPMC is excited to invite you to apply for the position of Medical Assistant, Expert! This full-time opportunity offers a dynamic Monday to Friday schedule, with shifts varying between 6:45 AM to 7PM, along with occasional travel. We are seeking an enthusiastic team player who is eager to assist in training new hires and contribute to a positive and supportive workplace. Apply today to join a great team and receive a robust Totals Reward package!!

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Collaborate with care team members to enhance patient access, reduce emergency visits, and lower readmissions.

• Conduct telephonic outreach to discharged patients for follow-up appointments and medication reviews.

• Make referrals to the extended care team and notify providers of post-discharge needs or discrepancies.

• Participate in population health outreach and assist in closing care gaps for patients.

• Provide health education to promote healthy lifestyles and enhance patient engagement through self-management support.

• Utilize motivational interviewing techniques to improve patient health literacy and engagement.

• Guide workflow and assign tasks to clinical staff, assisting in supervisory activities and training for new employees.

• Serve as the Epic Care super user and collaborate with management to identify improvement opportunities in clinical functions and infection control.

• Organize routine staff meetings to communicate procedural changes for enhanced service quality and patient safety.

• Ensure compliance with HIPAA regulations when handling patient records and documents.

• Manage patient charts, schedule appointments, and verify insurance coverage and demographics.

• Prepare patient rooms, set up equipment, and maintain infection control protocols.

• Assist patients with mobility and collect vital information, while relaying instructions from healthcare providers.

• Perform lab tests, including phlebotomy and EKGs, and document patient information accurately.

• Comply with regulatory agency requirements and maintain confidentiality in handling medical records.

• Administer medications and vaccines under physician supervision, while adhering to UPMC Health System policies.