What are the responsibilities and job description for the Center Associate position at UPS Store #2074?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- Strong computer and e-mail skills
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Previous USPS, FedEx, UPS experience preferred
BENEFITS
- Excellent Advancement Opportunities
- Employee Discounts
- Uniforms Provided
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $12 - $16