What are the responsibilities and job description for the Center Manager position at UPS?
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will manage productivity and ensure the center’s team delivers world-class customer service to all customers and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable, continuous improvement, service delivery levels, personnel management, and business development. The Center manager will be the face of the store, building relations in the community to make the Center the go to place for business services.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able motivate a team to optimize performance.
RESPONSIBILITIES
- Performs personnel management, which includes training, scheduling, and coaching associates
- Schedules work assignments
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
- Willing to be the face of the store and is activity networking and building relationships to improve sales
QUALIFICATIONS
- Previous store management desired
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Bona fide management/leadership skills
- Willing to accept full accountability for Center operations
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Good communication and people skills
BENEFITS
- Cell Phone
- Business Cards
- Dental Insurance
- Medical Insurance
- Vision Insurance
- Holidays
- Paid Time Off (PTO)
- Uniforms Provided